Navigation Links
CareGiver, Ventana Medical Systems, Inc. Remote Instrument Support, Has Expanded to Include the Ventana BenchMark ULTRA Automated Stainer
Date:1/13/2011

TUCSON, Ariz., Jan. 13, 2011 /PRNewswire/ -- CareGiver remote instrument support has expanded to include the Ventana BenchMark ULTRA automated stainer. Ventana Medical System, Inc. ("VMSI") is the leading innovator in the application of remote services for histology with over 5 years of success on the SYMPHONY H&E slide stainer. VMSI is now introducing remote service monitoring on BenchMark ULTRA, strengthening the integration of the SYMPHONY and BenchMark platforms. For customers, CareGiver reduces the prospect of unwanted surprises by monitoring instrument performance 24/7. "CareGiver changes the traditional service model from reactive to proactive," added Dave Flaten, International Business Leader for VMSI's Advanced Staining Platforms. "Customers are delighted when we call them to troubleshoot an instrument issue before they are aware of it. The integration of CareGiver remote instrument support on two key VMSI platforms will continue to drive financial performance, improve customer satisfaction, and further differentiate VMSI products from competitive systems and services," Flaten added.

When a laboratory instrument fails to perform as expected, documenting the issue with customer support, ordering parts, and waiting for an engineer to be dispatched can be an inconvenient and costly proposition for the lab, as the devices that facilitate reporting of patient results are mission critical. With CareGiver remote instrument support, VMSI continues to innovate the way customers experience the delivery of service for their instruments, as the VMSI customer support team can proactively monitor instrument performance remotely from their location in Tucson. "Increased uptime and access to instruments translate into improved customer satisfaction and increased productivity, which ultimately contributes to our key results," Flaten commented.

CareGiver Delivers Key Results

VMSI's innovative approach to service delivery allows the company to grow revenue through creative service offerings, differentiating products, and driving product and service revenue through increased maintenance contract renewals.

Moreover, the value of continuous remote services is in the reduction of services costs through improved analysis and dispatching of field resources, such that when service engineers are dispatched to a site, issues will already be remotely diagnosed, parts ordered, and materials delivered. The current practice of dispatching resources, having the field service engineer define and diagnose issues onsite, and then ordering the part for later repair wastes considerable time and money from a service perspective. Additionally, it creates an overall negative experience for the customer. CareGiver delivers a whole new paradigm of service delivery.

CareGiver remote instrument support is being commercialized on BenchMark ULTRA platform through a phased implementation approach. The service will be provided for North American systems in Q4 2010, with a planned launch in Europe and the rest of the world in early 2011. Ventana looks forward to continuing its expansion of CareGiver to more products in the advanced staining portfolio and expanding the application's capabilities on both Ventana SYMPHONY and BenchMark ULTRA stainers, effectively enhancing both its commercial objectives and customers' experiences in the process.

About Ventana Medical Systems, Inc.

Ventana Medical Systems, Inc. ("VMSI") develops, manufactures, and markets instrument/reagent systems that automate tissue preparation and slide staining in clinical histology and drug discovery laboratories worldwide. The Company's clinical systems are important tools used in the diagnosis and treatment of cancer and infectious diseases. VMSI's drug discovery systems are used to accelerate the discovery of new drug targets and evaluate the safety of new drug compounds. In addition, the Company offers premier workflow solutions designed to improve laboratory efficiency, providing safeguards to enhance the quality of healthcare. Ventana Medical Systems, Inc. is a wholly-owned member of the Roche Group. For more information on Ventana Medical Systems, Inc. visit www.ventanamed.com.

Ventana, the Ventana logo, SYMPHONY, and BenchMark are trademarks of Roche.


'/>"/>
SOURCE Ventana Medical Systems, Inc.
Copyright©2010 PR Newswire.
All rights reserved

Related medicine technology :

1. Endologix Announces First Clinical Implant of Ventana™ Stent Graft
2. Harvard Medical School-Partners HealthCare Center for Genetics and Genomics Successfully Completes Evaluation of AutoGenomics 2C9-VKORC1 Panel to Assess Warfarin Sensitivity
3. You May Have a Thyroid Problem and Not Know It - Particularly If Youre Over 60, Says a New Harvard Medical School Report
4. Harvard Medical School-Partners HealthCare Center for Genetics and Genomics Successfully Completes Evaluation of AutoGenomics 2C9-VKORC1 Panel to Assess Warfarin Sensitivity
5. Globus Medical Raises $110 Million in Series E Financing Round
6. Quark Pharmaceuticals Appoints New Chief Medical Officer
7. Boston University Biomedical Engineers Find Chink in Bacterias Armor
8. Rochester Medical Anti-Infection Foley Catheter Demonstrates Effectiveness in Randomized Trial
9. Rockwell Medical Technologies, Inc. Begins Patient Enrollment for its SFP Dose-Ranging Study
10. Flexible Medical Systems Raises $1.2M Seed Investment for Initial Human Trials
11. Cleveland Clinic Summits to Focus on Cardiovascular Medical Innovation
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:4/20/2017)...  Cogentix Medical, Inc. (NASDAQ: CGNT), a global ... Uro/Gyn and Gynecology markets with innovative and proprietary ... the Company as Senior Vice President, Marketing & ... Keswani will report directly to Darin Hammers ... is delighted that Ash has joined the Cogentix ...
(Date:4/20/2017)... Research and Markets has announced the addition ... Addressing Production Complexities Through Risk Management and Quality by ... ... Market Prospects: Overcoming Production Complexities Through Risk Management and ... current trends in the global biosimilars market, with a ...
(Date:4/20/2017)... , April 20, 2017  CVS Pharmacy, ... today unveiled a new store design to enhance ... of healthier food, health-focused products and expanded beauty ... to help customers discover new offerings. Together with ... next evolution of the customer experience at CVS ...
Breaking Medicine Technology:
(Date:4/22/2017)... (PRWEB) , ... April 22, ... ... Administration of Eastern Pennsylvania has named PROSHRED® Security of Philadelphia its ... Heron-Doerr, PROSHRED® Philadelphia specializes in providing information destruction , recycling, ...
(Date:4/21/2017)... ... ... Providing broad access to life-saving drugs and rewarding the innovators who develop ... address this problem. , That was the message from Dana Goldman, PhD, Leonard D. ... of Southern California, who served as the keynote speaker for Western University of Health ...
(Date:4/21/2017)... ... April 21, 2017 , ... Brady (NYSE:BRC), a global leader in ... and B-7569 vinyl label materials received certification for the BS5609 British Marine ... remain intact and legible, for use on chemical drums shipped by sea. ...
(Date:4/21/2017)... ... 2017 , ... The VIA Agency , a full-service ... Theravent, Inc. , the makers of a revolutionary new device clinically proven to ... working to expand distribution in anticipation of a national launch. VIA will be ...
(Date:4/21/2017)... ... April 21, 2017 , ... ... exciting new partnership with the highly regarded and well renowned Asian distributor, Discovery ... myTAP & myTAP PAP Nasal Pillow Mask, and will stabilize and strengthen Airway’s ...
Breaking Medicine News(10 mins):