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CareGiver, Ventana Medical Systems, Inc. Remote Instrument Support, Has Expanded to Include the Ventana BenchMark ULTRA Automated Stainer
Date:1/13/2011

TUCSON, Ariz., Jan. 13, 2011 /PRNewswire/ -- CareGiver remote instrument support has expanded to include the Ventana BenchMark ULTRA automated stainer. Ventana Medical System, Inc. ("VMSI") is the leading innovator in the application of remote services for histology with over 5 years of success on the SYMPHONY H&E slide stainer. VMSI is now introducing remote service monitoring on BenchMark ULTRA, strengthening the integration of the SYMPHONY and BenchMark platforms. For customers, CareGiver reduces the prospect of unwanted surprises by monitoring instrument performance 24/7. "CareGiver changes the traditional service model from reactive to proactive," added Dave Flaten, International Business Leader for VMSI's Advanced Staining Platforms. "Customers are delighted when we call them to troubleshoot an instrument issue before they are aware of it. The integration of CareGiver remote instrument support on two key VMSI platforms will continue to drive financial performance, improve customer satisfaction, and further differentiate VMSI products from competitive systems and services," Flaten added.

When a laboratory instrument fails to perform as expected, documenting the issue with customer support, ordering parts, and waiting for an engineer to be dispatched can be an inconvenient and costly proposition for the lab, as the devices that facilitate reporting of patient results are mission critical. With CareGiver remote instrument support, VMSI continues to innovate the way customers experience the delivery of service for their instruments, as the VMSI customer support team can proactively monitor instrument performance remotely from their location in Tucson. "Increased uptime and access to instruments translate into improved customer satisfaction and increased productivity, which ultimately contributes to our key results," Flaten commented.

CareGiver Delivers Key Results

VMSI's innovative approach to service delivery allows the company
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SOURCE Ventana Medical Systems, Inc.
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