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CVS Caremark's Accordant Health Services Launches New Member-Focused Web Site

WOONSOCKET, R.I., Aug. 8, 2013 /PRNewswire/ -- CVS Caremark (NYSE: CVS) announced today that Accordant Health Services has launched an updated web site and member portal which provides new features and services for program members and helps support and improve member engagement and participation for clients. now provides eligible members with online access to educational materials, videos, communication tools and community resources that encompass 17 conditions such as Rheumatoid Arthritis, Multiple Sclerosis, Crohn's Disease and Sickle Cell Disease.  In addition, is now integrated with the Accordant Care Management System, which enables personalized and secure on-line communication between Accordant nurses and program members.

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The new features offer members the option to choose how, when, and where they access the Accordant program to take care of themselves or their loved ones. New features include:

  • "Let us Know" box on the home page of the web site where members can securely submit questions about their health and their treatment regimen
  • New message center where members receive private messages filled with useful tips and tools for managing their condition
  • Robust new content where members can find articles, tools, and brochures to keep them up to date on the latest health information related to their condition.
  • Through the portal, members can also share health information with clinical team members and exchange secure messages with Accordant clinicians at times that are most convenient for them.

"The launch of our member portal marks an important milestone for Accordant," said Trip Hofer, President of Accordant Health Services. "While most health management organizations position online tools and services as distinct and separate from those provided on the telephone or via mail, we recognize that health care doesn't happen at a single point in time or through only one channel.  The updated member portal at offers a digital experience that further enables Accordant to proactively support and empower individuals with rare conditions to improve their total health and manage their multiple and complex needs."

Accordant's holistic care management model improves the quality of life for members with rare conditions, their families and caregivers, and optimizes their overall medical and pharmacy spend. Eligible members are offered care management and case management services through their health plan's benefit package at no additional cost. Access to is included with enrollment in the program. Ongoing enhancements to the web site are planned throughout 2013 and 2014 and include expanded health assessments, call scheduling capabilities, on-line chat with Accordant nurses, and advanced educational curricula.

About Accordant Health Services
Accordant Health Services, Inc., a CVS Caremark company based in Greensboro, N.C., proactively supports and empowers individuals with rare conditions to improve their total health and manage their multiple and complex needs.  These seventeen conditions include multiple sclerosis, lupus, Parkinson's, rheumatoid arthritis, hemophilia, cystic fibrosis and sickle cell disease. Accordant's Medical Advisory Board comprises national medical experts who participate in the development and continuous quality improvement of the company's programs. For more information about Accordant, visit or call 1-800-948-2497.

About CVS Caremark 
 CVS Caremark is dedicated to helping people on their path to better health as the largest integrated pharmacy company in the United States. Through the company's more than 7,400 CVS/pharmacy stores; its leading pharmacy benefit manager serving more than 60 million plan members; and its retail health clinic system, the largest in the nation with more than 600 MinuteClinic locations, it is a market leader in mail order, retail and specialty pharmacy, retail clinics, and Medicare Part D Prescription Drug Plans.  As a pharmacy innovation company with an unmatched breadth of capabilities, CVS Caremark continually strives to improve health and lower costs by developing new approaches such as its unique Pharmacy Advisor program that helps people with chronic diseases such as diabetes obtain and stay on their medications.  Find more information about how CVS Caremark is reinventing pharmacy for better health at

Media Contact: 
Christine Cramer 
CVS Caremark
(401) 770-3317


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