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CVS Caremark Study Finds Non-Adherent Heart Failure Patients Almost Twice as Likely to be Re-Hospitalized Within a Year
Date:2/3/2009

hospitalization was observed for the non-adherent group.

The CVS Caremark Proactive Pharmacy Care approach is focused on achieving best-in-class results by changing patient behavior to encourage medication adherence and involves clinical interventions throughout the treatment cycle with the right tactics to engage each patient. The Adherence to Drug Therapy solution is a mail and retail based program designed to impact patient behavior through timely interventions that include face-to-face first fill counseling; IVR and Web refill reminders, renewals and pick-up prompts; outreach calls to potentially non-adherent patients from their local CVS pharmacist, to encourage restarting a maintenance medication and personalized letters about the importance of staying on a prescribed therapy sent to patients who have stopped filling a maintenance prescription and their health care provider. The Adherence to Drug Therapy solution helps approximately 88% of heart failure patients maintain optimal adherence to their medications.

In addition, CVS Caremark offers PBM clients the AccordantCare Health Management Program for Heart Failure, which provides a thorough evaluation of clinical tests and procedures based on nationally recognized guidelines that are recommended to enrolled patients and their health care provider.

"The strategies we employ at CVS Caremark to improve medication adherence for heart failure patients have proven benefits for health care outcomes and cost reduction for both the patient and the payor," said Dr. Brennan. "Following are some other key tips for heart failure patients and their caregivers: Make sure you take the medications prescribed by your doctor; Talk to your health care provider or pharmacist about how to manage side effects and stay on therapy; If cost is an issue, talk to your health care provider or pharmacist about whether less expensive generics are available and Sign-up for an auto-ref
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SOURCE CVS Caremark
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