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CVS Caremark Customer Care Team Awarded Silver Medal for Best Customer Service at Contact Center World's Global Top Ranking Performers Conference
Date:11/19/2010

WOONSOCKET, R.I., Nov. 19, 2010 /PRNewswire/ -- CVS Caremark's (NYSE: CVS) Pharmacy Benefit Management Customer Care team was ranked second in the world for Best Customer Service with an Internal Contact Center by Contact Center World at the organization's Global Top Ranking Performers Awards Conference in Las Vegas.  The awards recognize the best in the contact center industry worldwide.

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"This is a great honor," said Rosemarie Donzanti, Senior Vice President, Customer Care of CVS Caremark.  "This recognition is a validation of the high level of commitment our team members bring to their day-to-day work and underscores our focus on ensuring our members' experience with CVS Caremark is the best it can be."

At the Global Top Ranking Performers Conference, attended by delegates and presenters from 30 nations, regional winners from the Americas, Europe, the Middle East and Africa and the Asia-Pacific regions presented and shared their best practices with their peers and were voted upon by the conference delegates. Earlier this year, CVS Caremark was named Best in Customer Service in the America's Group at the Top Ranking Performers Awards conference in Orlando.

ContactCenterWorld.com is the leading global support organization for the contact center industry around the world and provides world-class research, conferences, and a customer focused website for contact center industry professionals.

"I am very impressed with the way that CVS Caremark services its customers and the fact that the industry ranked them #2 in the World re-enforces this," said Raj Wadhwani, President, Contact Center World. "This recognition further validates how the company has worked on customer satisfaction through people, processes and technology. A big congratulations to the entire CVS Caremark team."

About CVS CaremarkCVS Caremark is the largest pharmacy health care provider in the United States. Through our integrated offerings across the entire spectrum of pharmacy care, we are uniquely positioned to provide greater access, to engage plan members in behaviors that improve their health, and to lower overall health care costs for health plans, plan sponsors and their members. CVS Caremark is a market leader in mail order pharmacy, retail pharmacy, specialty pharmacy, and retail clinics, and is a leading provider of Medicare Part D Prescription Drug Plans. As one of the country's largest pharmacy benefits managers (PBMs), we provide access to a network of more than 64,000 pharmacies, including more than 7,100 CVS/pharmacy® stores that provide unparalleled service and capabilities. Our clinical expertise includes one of the industry's most comprehensive disease management programs. General information about CVS Caremark is available through the Company's Web site at http://info.cvscaremark.com.Media Contact:Christine CramerCVS Caremark(401)770 3317ckcramer@cvs.com
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