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BIA Publishes White Paper: ISO 9000 Role in Document Review, Emphasizes 'Quality Equals Defensibility'

NEW YORK, Oct. 2 /PRNewswire/ -- Business Intelligence Associates, Inc. (BIA), an information management industry leader, today released "The Role of ISO 9000 in Document Review". This white paper highlights BIA's recent ISO 9001:2008 certification for its Document Review Services' Quality Management System.

BIA's white paper identifies difficulties and solutions in developing a document review Quality Management System (QMS), where human-based services depend on the professional judgment of attorney reviewers. Part of its solution is its ISO 9000 certification, which assures clients of operational ISO QMS standards.

"BIA's Document Review Services are independent of any single review tool or platform," states Adam Feinberg, BIA's Director of Quality Assurance. "With our ISO 9001:2008 certified process-based approach, we reduce overall review project time with error-checking methods - thereby controlling client costs - regardless of the review platform used."

Feinberg adds, "BIA spent over a year ensuring that there is a documented, process-based approach provided to all Document Review Services clients. The use of existing ISO 9000 Quality standards means that BIA's document review services can be defended to the courts whenever necessary. BIA's assertion - that quality equals defensibility - is critical to defensible solutions."

BIA's white paper highlights several pertinent items, including BIA's accuracy hybrid-database that identifies patterns and errors; "process-driven" document reviews and outcomes; and issues facing "agencies'" hiring of part-time attorneys.

BIA's white paper may be downloaded:

About BIA

Since 2002, BIA has been dedicated to the development and implementation of defensible, technology-driven solutions that reduce the costs and risks associated with the management and analysis of digital evidence and critical corporate data. BIA offers a wide range of services including Preservation & Collection, Processing & Analytics, Digital Investigations, Commercial Fraud Investigations & Analysis, Electronic Policy Consulting, Audit/Certification Services, HR Data Related Policy, Disaster Recovery, and Legal Document Review. Clients include Fortune 100, Global 2000 and Legal 500 companies, and government agencies. Headquartered in New York City, BIA has additional offices in San Francisco, Washington, DC, and a central processing center in Southwest Michigan. BIA maintains digital evidence response units throughout the United States, Europe, Asia, and the Middle East. BIA's unique and positive workplace culture promotes diversity and celebrates the professional skills of each individual.

For more information about BIA, please visit

For additional information, contact Erin K. Smith: 888.338.4242 or

Available Topic Expert(s): For information on the listed expert(s), click appropriate link.

Adam Hurwitz

Alon Israely

Brian Schrader

Maurice Bortz

SOURCE Business Intelligence Associates, Inc.

SOURCE Business Intelligence Associates, Inc.
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