Navigation Links
B. Braun Reveals Customer Satisfaction Survey
Date:4/25/2013

BETHLEHEM, Pa., April 25, 2013 /PRNewswire/ -- B. Braun Medical Inc. (B.Braun) today announced the results of its Customer Satisfaction survey(1) for its renal and dialysis customers. The survey was sent to nearly 500(2) US customers and included questions about product performance, sales response and service. An analysis of the survey found a high satisfaction rating in all categories. Key category ratings include: hemodialysis machines (87%), expertise and service quality of sales force (88%), order processing (91%) and an overall satisfaction with B.Braun (87%).(3)

"We are very pleased to see the exceptional satisfaction survey results for our dialysis machines and services," said Sam Amory , Vice President at B.Braun. "We are committed to maintaining the high quality and standards that our customers deserve and expect from B.Braun. We plan to analyze and use the data collected to identify ways to continue to improve the customer experience," added Amory.

B.Braun has been a leading provider of dialysis care products for more than 30 years. B.Braun does much more than simply manufacture and distribute top quality dialysis machines, dialyzers and disposables. The company offers an integrated system composed of perfectly harmonized components. These include a wide range of therapy options, software solutions for optimal and economical dialysis treatment, and full technical service support. Customers profit from the expertise of an all-round system supplier with comprehensive knowledge and experience of every aspect of the dialysis treatment– from research to manufacturing to therapy.

About B. Braun

B. Braun Medical Inc. (B.Braun), a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. The Company is committed to eliminating preventable treatment errors and enhancing patient, clinician and environmental safety. Guided by its "Sharing Expertise®" philosophy, B.Braun continuously exchanges knowledge with customers, partners and clinicians to address the critical issues of improving care and lowering costs.

The B.Braun group of companies includes B.Braun, Aesculap® and CAPS®. B.Braun's U.S. headquarters is located in Bethlehem, Pennsylvania, with its global headquarters based in Melsungen, Germany. It employs more than 46,000 employees in more than 50 countries throughout the world. To learn more about B.Braun visit www.BBraunUSA.com.

(1) The 2012 Customer Satisfaction survey was conducted by B. Braun. Complete survey results on file.

(2) Survey resulted in a 22% response rate.

(3) A score of 80 or higher represents above average customer satisfaction.


'/>"/>
SOURCE B. Braun Medical Inc.
Copyright©2012 PR Newswire.
All rights reserved

Related medicine technology :

1. B. Braun Committed to Protecting Healthcare Workers from Exposure to Hazardous Drugs
2. B. Braun Launches New Patient Website
3. B. Braun Smart Infusion Pump Technology Advances Patient Safety and Treatment Efficiency
4. B. Braun Joins National Health Organization Supporting Environmental Practices
5. New Research Reveals Link between Marijuana and Inappropriate Use of Pain Medications, other Prescription Drugs
6. US FDA Inspection Reveals Excite Medical Does Not Own 510(k) Clearances for any DRX System
7. IFHP Study Reveals Disparity In Medical Costs Around The Globe
8. Express Scripts Study Reveals Keys to Controlling Specialty Drug Costs
9. Computer Modeling Reveals How Surprisingly Potent Hepatitis C Drug Works
10. New Jensen Dental White Paper Reveals How Dental Laboratories Can Increase Productivity, Profitability with a Multi-Function Pressing Furnace
11. Survey of Oncologists Reveals 98.9% of Physicians Experienced Cancer Drug Shortages in Last 12 Months
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:3/24/2017)... , March 24, 2017 New England Pediatric ... of an award including funding and in-kind service towards ... technology.  "Making blood draws less traumatic ... their whole hospital experience better.  We,re looking forward to ... can help improve care for the kids we treat," ...
(Date:3/24/2017)... , Mar. 24, 2017 Research and Markets ... Business Report" report to their offering. ... This report analyzes the worldwide markets for Dental Implants ... Canada , Japan , ... , and Rest of World. Annual estimates and ...
(Date:3/24/2017)... FinancialBuzz.com News Commentary   ... Medical cannabis products around the world are projected to ... global medical cannabis market will reach a value of USD 55.8 billion ... for the new growing industry. By the end of 2016, 28 states ... medical cannabis. More conservative states like Arkansas and ...
Breaking Medicine Technology:
(Date:3/24/2017)... ... 2017 , ... According to a new study by NCPA Senior Fellow John ... the rules Congress has directed the CBO to follow. The CBO itself previously recognized ... Yet, it estimates a reduction in employer-based coverage due to the GOP reform, which ...
(Date:3/24/2017)... ... March 24, 2017 , ... In just two ... Frame vertical micro-veggies garden on Kickstarter . Surpassing the $100,000 milestone so ... nearly 2,000 consumers (and counting) already backing the campaign. , “We are ...
(Date:3/24/2017)... ... ... Viewers who like to educate themselves on current issues and who enjoy gaining ... issues tend to appreciate and love the "Informed" series, hosted by Rob Lowe. ... causes around the world. , Running for charity has become a multi-million ...
(Date:3/24/2017)... ... March 24, 2017 , ... “End Time GPS”: a ... will interrelate. “End Time GPS” is the creation of published author, Wesley Gerboth, ... working on military munitions and space-vehicle projects. Now, at age ninety-one, he shares the ...
(Date:3/23/2017)... ... ... A recent report from the National Council on Teacher Quality (NCTQ) advocates ... based on a review of GPA and SAT/ACT requirements at 221 institutions in 25 ... argues that this higher bar should be set by states, by the Council for ...
Breaking Medicine News(10 mins):