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Automated Telephone Calls Improve Blood Pressure Control
Date:9/16/2013

PASADENA, Calif., Sept. 16, 2013 /PRNewswire/ -- Patients who received automated telephone calls inviting them to get their blood pressure checked at a walk-in clinic were more likely to have controlled hypertension than patients who did not receive calls, according to a Kaiser Permanente study published today in the Journal of Clinical Hypertension.

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The researchers studied 64,773 adult members of Kaiser Permanente Southern California with uncontrolled hypertension, commonly referred to as high blood pressure. Roughly half of these Kaiser Permanente members received automated phone messages encouraging them to have their blood pressure measured at a Kaiser Permanente clinic. The other group received no calls. Four weeks after Kaiser Permanente delivered the telephone messages, 32.5 percent of the patients who received automated calls had controlled hypertension, while only 23.7 percent of patients who did not receive a call had controlled hypertension.

"This study provides new information about how an automated telephone message can lead to improved blood pressure control among patients with hypertension," said lead author Teresa Harrison, SM, a research associate at Kaiser Permanente Southern California's Department of Research & Evaluation in Pasadena, Calif. "We found that this simple outreach program can improve blood pressure control, especially among patients with multiple chronic conditions."

Among patients with hypertension who received the automated phone calls, those who also had cardiovascular disease, chronic kidney disease and diabetes were up to 8.4 percent more likely to achieve better blood pressure control than those who did not have these conditions. Female patients who were older and had higher i
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SOURCE Kaiser Permanente
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