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Accuray Recognized for Delivering 'World-Class' Customer Service
Date:2/29/2012

of improving the lives of cancer patients."

Omega's proprietary NFSB Award methodology measures customer satisfaction and loyalty levels on a 5-point scale a minimum of four times during a calendar year in such categories as technical support, field service, customer service and account management.  Companies must achieve a score of 4.0 or above from their customers to receive the NFSB Award. The Net Promoter Score relies on answers to a single question: "How likely is it that you would recommend Accuray to a friend or colleague"? The responses are interpreted on scale of zero to 10 where zero is "not at all likely to recommend" and 10 is "extremely likely to recommend." Omega's NFSB-NPS conversion methodology is used to audit NPS users for the NFSB Award.

"Due to its unique 'customer-only vote' criteria, the NorthFace ScoreBoard Award has been viewed from its inception as the only objective benchmark for excellence in customer service," Maraganis said. "Our research indicates that companies that consistently achieve a 4.0 rating or above, which we call the 'Loyalty Zone,' are succeeding in locking in profitable, long-term customer relationships, and this significantly raises the bar on their competitors."

About Omega Management Group Corp.

Founded in 1984, Omega is a pioneer and recognized expert in developing and implementing customer experience management (CEM) strategy programs that lead to increased product and service revenue and profits.  www.omegascoreboard.com

About Accuray

Accuray Incorporated (Nasdaq: ARAY), based in Sunnyvale, Calif., is the premier radiation oncology company that develops, manufactures and sells personalized innovative treatment solutions that set the standard of care, with the aim of helping patients live longer, better lives. The Compa
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SOURCE Accuray Incorporated
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