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Accuray Recognized for Delivering 'World-Class' Customer Service
Date:2/29/2012

SUNNYVALE, Calif., Feb. 29, 2012 /PRNewswire/ -- Accuray Incorporated (Nasdaq: ARAY), the premier radiation oncology company, announced today that it has received the NorthFace ScoreBoard Award(SM) (NFSB Award) from Omega Management Group Corp. (Omega) in recognition of achieving excellence in customer service and support in 2011. In addition to getting exceptional ratings for customer satisfaction, Accuray is the first organization also to qualify for outstanding customer loyalty based on its Net Promoter ScoreTM (NPS) under a new NFSB-NPS methodology Omega announced on Dec. 6, 2011.

Since 2000, the NFSB Award has been presented annually to companies that, as rated solely by their own customers, exceeded expectations in customer service and support during the prior calendar year.

"The NorthFace ScoreBoard Award recognizes organizations that not only offer exemplary customer service, but who also center their existence on a deep commitment to exceeding customer expectations," said John Alexander Maraganis, founder, president and CEO of Omega. "There is no award designed specifically for NPS users that recognizes such achievement at this high level, so we are pleased to welcome Accuray to the elite group of NFSB Award recipients."

"We are pleased to be recognized by our customers and are honored to be the first company to receive the NorthFace ScoreBoard award for exceeding customer expectations for satisfaction plus high customer loyalty scores, two very different yet equally important metrics," said Euan S. Thomson, Ph.D., president and CEO of Accuray. "As we continue to grow our global presence, we remain committed to providing exceptional support and service to our customers toward our shared goal
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SOURCE Accuray Incorporated
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