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Accuray Extends Industry-Leading Customer Service Program to TomoTherapy Systems
Date:9/6/2011

n, our service agreement ensures that we receive the latest upgrades and up-to-the-minute enhancements that enable us to keep our system and our radiosurgery program on the cutting edge. As a result, we can be confident that our patients receive the best in stereotactic radiosurgical care."

Now, TomoTherapy customers can benefit from one of the unparalleled service programs that CyberKnife customers have come to rely on with the Emerald Program. The Emerald Program for TomoTherapy customers combines the value of the standard manufacturer's warranty with access to the finest technical support, 24/7 telephone support and technology updates. If required, an on-site Accuray engineer is available for dispatch. The most reliable equipment protection agreement in the marketplace, the Emerald Service Program guarantees 98 percent uptime* for TomoTherapy customers*.

TomoTherapy service recently earned the highest user satisfaction composite rating among linear accelerator vendors in MD Buyline's Quarterly User Satisfaction Report. Specifically, TomoTherapy Systems were found to exceed the market average in system performance, service response time and service repair quality. In addition, from 2010 to 2011, the NPS score for TomoTherapy increased 13%, which represents the most dramatic rise in the industry. Access to the Emerald Service Program will build upon TomoTherapy's foundation in customer satisfaction by ensuring that customer's uptime is preserved and maintained at a minimum of 98 percent.  

"Accuray has a rich heritage of providing innovative service products to our customers," said Euan S. Thomson, Ph.D., president and chief executive officer of Accuray. "Extension of the Emerald Service Program to TomoTherapy products demonstrates our continued commitment to leading the industry in service quality, uptime and customer satisfaction at a uniformed price."

*Available in U.S. only.

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