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Accuray Extends Industry-Leading Customer Service Program to TomoTherapy Systems
Date:9/6/2011

SUNNYVALE, Calif., Sept. 6, 2011 /PRNewswire/ -- Accuray Incorporated (Nasdaq: ARAY), the premier radiation oncology company, announced today the extension of its Emerald Service Program to the TomoTherapy® Radiation Therapy System, building on the company's legacy as an industry leader in customer service. The Emerald Program for TomoTherapy customers provides end-to-end product updates and protection that advances clinical uptime and utilization.

Accuray created a new paradigm in service agreements with the introduction of the Emerald and Diamond Service Programs for the CyberKnife® Robotic Radiosurgery System. Unlike traditional service plans—which provide basic break/fix protection—Accuray's Diamond Plus Service Program includes upgrade protection and guaranteed 98 percent uptime, ensuring that its systems are in optimal condition to provide world-class patient care. Accuray's long-standing commitment to customer care is reflected in the company's recent Net Promotor® Score (NPS), which measures customer satisfaction in a stringent fashion taking into consideration both promoters and detractors. From 2010 to 2011, customer satisfaction with the CyberKnife System increased nine percentage points, scoring an industry best of 66 percent, making Accuray and the CyberKnife System the top-ranked company for customer satisfaction in the U.S. in Radiation Oncology.  

"Our participation in Accuray's Diamond Plus Service Program has yielded benefits from day one," said David Taliaferro, vice president of Operations for Advanced Medical Centers and CyberKnife manager at Erlanger in Chattanooga, TN. "'From installation to go live to ongoing treatment planning support, to well trained on-site field service engineers...' Accuray's service is second to none. In addition to comprehensive product protectio
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SOURCE Accuray Incorporated
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