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Accordant Health Services, a CVS Caremark Company, Receives URAC Case Management Accreditation
Date:3/6/2013

meeting strict quality standards," said William Vandervennet , URAC Chief Operating Officer. "It is critically important for health care organizations to make a commitment to quality and accountability. URAC accreditation is a demonstration of that commitment."

URAC's Case Management Accreditation standards require companies to establish a process to assess, plan and implement case management interventions. The standards address approaches to ensuring appropriate patient protections have been established, such as policies for confidentiality of patient information, informed consent, dispute resolution, and other issues. The standards also cover staff structure and qualifications, quality improvement, information management, oversight of delegated functions, ethics, complaints, and the case management process.

In addition to meeting mandatory accreditation requirements, Accordant also met leading indicators identified by URAC as highly effective practices, not widely adopted in the field of Case Management.  These indicators include:

  • Requirement for use of plain language in consumer materials
  • Assessment of use of plain language in consumer materials
  • Provision of relevant guidance to staff that develops or uses consumer materials on how to communicate in ways that are understandable to the consumer
  • Requirement that nurses have mandatory case management certification within four years of hire
  • Proactive verification activities for licensure and certification
  • Internal information system interoperability
  • About URACAn independent, nonprofit organization, URAC is a leader in promoting health care quality through accreditation and certification programs. URAC's standards keep pace with the rapid changes in the health care system, and provide a mark of distinction for health care organizations to demonstrate their commitment to quality and accountability.
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    SOURCE CVS Caremark
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