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A Quiet Healing Environment Created by Nurse Call?
Date:5/10/2011

CHICAGO, May 10, 2011 /PRNewswire/ -- Methodist West Hospital (MWH), of West Des Moines, IA, was one of the first hospitals who deployed Rauland's new Responder 5 Nurse Call communication system in all their patient rooms, Operating Room (OR) suites, Emergency Department (ED) treatment rooms, as well as the Maternity Center. By implementing Responder 5 in combination with Ascom wireless phones, MWH created a quiet, healing environment that streamlined workflows which allowed staff to spend less time on work processes and more time with patients.

Improved efficiency, better patient care
"The goal for Methodist West was to have this calm healing environment, and in order to do that you needed to stop some of the noise, change how we delivered care and make it more efficient. With the Responder 5, we are doing just that."
Roxanne Menke; Nurse Informatics

MWH worked with Rauland-Borg to refine the new Responder 5 technology based on staff input, enabling each department to customize the touch screen Staff Terminal to meet its specific needs. The effectual results speak for themselves:

  • Less noise. Text messaging and direct calls via wireless phones virtually eliminate overhead paging and noise. Patient satisfaction with noise level in and around rooms placed MWH in the 99th percentile of all hospitals participating in Press Ganey Inpatient survey for 2010.
  • Employee satisfaction with team communication is higher than at sister hospitals.
  • Streamlined workflows. MWH averaged fewer steps than at the three sister hospitals.

Take a closer look at how the Responder 5 is utilized at MWH – and what staff members appreciate about the benefits and capabilities of the system.

Inpatient Improvements

MWH staff use customized Responder 5 Staff Terminals in every patient room to boost communication with one an
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SOURCE Rauland-Borg Corporation
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