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2 TriWest Programs Named URAC 'Best Practices' Finalists
Date:7/27/2011

PHOENIX, July 27, 2011 /PRNewswire/ -- Stressed because her husband is deployed thousands of miles away, a military spouse uses Skype video chat to talk through her challenges with a licensed counselor.

Looking to ditch his chewing tobacco habit, a military service member calls into his tobacco cessation class.

Meshing innovation with creativity, TriWest Healthcare Alliance—in partnership with TRICARE—successfully implemented these two programs, both of which are finalists for the 2011 URAC Awards for Best Practices in Health Care Consumer Empowerment and Protection.

TriWest, which administers the military's TRICARE healthcare plan for 2.9 million military families across 21 western states, joins other industry-leading programs as Best Practices finalists. URAC, one of the nation's leading accreditation organizations, will honor the finalists Oct. 4–6 at the 12th Annual Quality Summit in Chicago, Ill.

"We are very proud and honored to know that—among the many programs submitted throughout the country—two of our programs stood out as best-practice examples of URAC's high standards," said TriWest President and CEO David J. McIntyre, Jr.

'Best Practices' Program Finalists

The Quality Summit Awards honor programs in two areas: consumer decision-making and consumer health improvement. TriWest's program finalists are:

  • TRICARE Assistance Program—Connects military members and dependents with 24/7 access to online behavioral healthcare access, including Web-based video-conferencing.
  • Tobacco Cessation—Helps beneficiaries cope with tobacco addiction through classes offered over the phone.

"We are proud to honor TriWest's programs," said Alan P. Spielman, President and CEO of URAC. "By sharing these best practices, we can work to inspire the industry as a whole to adopt proven practices that advance patie
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SOURCE TriWest Healthcare Alliance
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