Navigation Links
NHS 24 Helpline Service Improved Remarkably Says Health Minister

Health Minister, Andy Kerr, praised the services of NHS 24 helpline service stating that the service has improved remarkably, but added that the confidence on the Scotland's// health service phone line still remained fragile.

The service dealing with out-of-hours health inquiries had come under severe criticism following death of two patients who died due to crucial time delays in the service rendered by the organization, but at NHS 24's annual review in South Queensferry, Mr. Kerr said the service was now "a different place entirely".

Major transformation was done in the services of NHS 24 after an inquiry into the deaths of Shomi Miah in October 2004 and Steven Wiseman in December 2004 found that both patients might have survived if they had not been let down by the helpline. Sheriff, James Tierney, had conducted the fatal accident inquiry.

The transformation has led to 99.6 per cent of calls now being answered within 30 seconds, with an average waiting time of only three seconds, compared to 54 per cent in March 2005. The percentage of callers having to wait for a nurse to call back has also dropped from 44% last march to 11% this June with pharmacist and dental nurses now being added to the team of patient advisers to deal with the calls. There was also a drop in staff absenteeism from 12% in 2004-05 to 8% in the past financial year.

Acknowledging that the public may not necessarily be aware of the changes Mr. Kerr said “Confidence is fragile; I appreciate that. But nonetheless it is doing a remarkable job and I want to give credit where credit is due. If you were here last year, the mood was different, the challenge was there: can they do it? Well they have."

NHS 24 chairman, Deep Sagar, said "On behalf of everyone at NHS 24 I would like to make clear how sorry we are for the distress caused to the families of Shomi Miah and Steven Wiseman," and added that changes have been made to prevent such inc idents in the future.

However, despite the glowing report of Mr. Kerr, deputy health spokesman for the SNP, Stewart Maxwell, has said, "The Health Minister must realize that if we are to deliver a better deal for NHS 24 patients fundamental changes are required. The SNP believes that a complete restructuring of NHS 24 is needed. The service should be devolved to each health board as part of integrated out-of-hours services involving NHS 24 and out-of-hours GPs."

The chairwoman of Scotland's Patients' Association, Margaret Watt, said that they had not heard from patients about improvements in NHS 24 and said, "If it has improved, then that is great, but we need to be shown that, and if it hasn't improved, we are in trouble." She also said, "we will be keeping a close watch on what is happening to make sure that the service is not eroded and that patients get the service that they need.
'"/>




Related medicine news :

1. Unique Smoking Helpline Launched In Manchester
2. Unique Smoking Helpline Launched In Manchester
3. Support Services found to Dramatically Impact Pediatric Health Care
4. Mental Health Services for Children
5. London Emergency Services Receive Wide Appreciation
6. Health and Human Services stockpiles 20 million bird flu Vaccines
7. Reliance Infocomm Tied With Apollo To Provide Telemedicine Services
8. Mental Health Services In Poor Shape
9. New Treat And Teach Program To Modernize Dental Services in Scotland
10. The Cleveland Clinic Expands Its Services across the World via the Net
11. Mumbai To Get Emergency Ambulance Service
Post Your Comments:
*Name:
*Comment:
*Email:


(Date:3/30/2017)... NC (PRWEB) , ... March 30, 2017 , ... ... will host the live audio conference “ Preventing Hospital Readmissions Through Discharge Planning ... 12, 2017 at 1:00 pm ET. This conference discusses strategies to prevent readmissions ...
(Date:3/29/2017)... ... 2017 , ... In the United States alone, up to 36% of primary ... of metastatic brain tumors(3). Though most meningiomas are benign, metastatic brain tumors are known ... effective treatment options, the San Diego Gamma Knife Center offers a precision-medicine ...
(Date:3/29/2017)... ... March 30, 2017 , ... CHARM CITY RUN WELCOMES MERCY MEDICAL CENTER ... Mercy Medical Center will serve as the official title sponsor of the Baltimore Women’s ... 25, 2017, thousands of women will walk or run the course around the Baltimore ...
(Date:3/29/2017)... ... March 29, 2017 , ... Wells Pharmacy Network, a ... at the upcoming World Congress, in Hollywood Florida April 6-8, 2017. , Ben ... the visionary leader in the training of physicians, scientists, and members of the ...
(Date:3/29/2017)... ... March 29, 2017 , ... ... FASTBRACES® in Carnegie, OK, from Dr. Jamie Cameron, with or without a ... compared to traditional orthodontic treatment. Depending on each patient’s case, treatment with the ...
Breaking Medicine News(10 mins):
(Date:3/29/2017)... TREE, Colo. , March 29, 2017  Zynex (OTCQB: ... manufacture and sale of non-invasive medical devices for pain ... today that it will host the Company,s 2016 full-year ... a.m. Eastern Time.) The Company expects to ... 31, 2017. ...
(Date:3/29/2017)... , March 29, 2017 According to a new ... Type (Gas-Filled Detectors, Geiger Muller, Survey Meter, Solid-State), Products (Personal Dosimeters, OSL, ... 2021" published by MarketsandMarkets, the market is expected to reach USD 1,215.4 ... of 6.5% from 2016 to 2021. Continue ... ...
(Date:3/29/2017)... , March 29, 2017  The Pharmaceutical Care ... a new PhRMA report on patient out-of-pocket spending: ... Medicare and Medicaid Services (CMS), the average amount spent ... 13% of drug spending in 2016, down from 23% ... a pricing problem, not a coverage problem. Health plans ...
Breaking Medicine Technology: