Navigation Links
NHS 24 Helpline Service Improved Remarkably Says Health Minister

Health Minister, Andy Kerr, praised the services of NHS 24 helpline service stating that the service has improved remarkably, but added that the confidence on the Scotland's// health service phone line still remained fragile.

The service dealing with out-of-hours health inquiries had come under severe criticism following death of two patients who died due to crucial time delays in the service rendered by the organization, but at NHS 24's annual review in South Queensferry, Mr. Kerr said the service was now "a different place entirely".

Major transformation was done in the services of NHS 24 after an inquiry into the deaths of Shomi Miah in October 2004 and Steven Wiseman in December 2004 found that both patients might have survived if they had not been let down by the helpline. Sheriff, James Tierney, had conducted the fatal accident inquiry.

The transformation has led to 99.6 per cent of calls now being answered within 30 seconds, with an average waiting time of only three seconds, compared to 54 per cent in March 2005. The percentage of callers having to wait for a nurse to call back has also dropped from 44% last march to 11% this June with pharmacist and dental nurses now being added to the team of patient advisers to deal with the calls. There was also a drop in staff absenteeism from 12% in 2004-05 to 8% in the past financial year.

Acknowledging that the public may not necessarily be aware of the changes Mr. Kerr said “Confidence is fragile; I appreciate that. But nonetheless it is doing a remarkable job and I want to give credit where credit is due. If you were here last year, the mood was different, the challenge was there: can they do it? Well they have."

NHS 24 chairman, Deep Sagar, said "On behalf of everyone at NHS 24 I would like to make clear how sorry we are for the distress caused to the families of Shomi Miah and Steven Wiseman," and added that changes have been made to prevent such inc idents in the future.

However, despite the glowing report of Mr. Kerr, deputy health spokesman for the SNP, Stewart Maxwell, has said, "The Health Minister must realize that if we are to deliver a better deal for NHS 24 patients fundamental changes are required. The SNP believes that a complete restructuring of NHS 24 is needed. The service should be devolved to each health board as part of integrated out-of-hours services involving NHS 24 and out-of-hours GPs."

The chairwoman of Scotland's Patients' Association, Margaret Watt, said that they had not heard from patients about improvements in NHS 24 and said, "If it has improved, then that is great, but we need to be shown that, and if it hasn't improved, we are in trouble." She also said, "we will be keeping a close watch on what is happening to make sure that the service is not eroded and that patients get the service that they need.
'"/>




Related medicine news :

1. Unique Smoking Helpline Launched In Manchester
2. Unique Smoking Helpline Launched In Manchester
3. Support Services found to Dramatically Impact Pediatric Health Care
4. Mental Health Services for Children
5. London Emergency Services Receive Wide Appreciation
6. Health and Human Services stockpiles 20 million bird flu Vaccines
7. Reliance Infocomm Tied With Apollo To Provide Telemedicine Services
8. Mental Health Services In Poor Shape
9. New Treat And Teach Program To Modernize Dental Services in Scotland
10. The Cleveland Clinic Expands Its Services across the World via the Net
11. Mumbai To Get Emergency Ambulance Service
Post Your Comments:
*Name:
*Comment:
*Email:


(Date:1/21/2017)... ... January 21, 2017 , ... In the United States, 20 million women and ... recovery, they often feel shame for having struggled with an eating disorder as well ... workshop, “Rising Strong in Life After an Eating Disorder” -- to be featured at ...
(Date:1/20/2017)... ... 20, 2017 , ... Yisrayl Hawkins, Pastor and Overseer at The House of Yahweh has posted ... world. Yisrayl says this generation is a time like no other and society needs to ... , Yisrayl says he does not want to sound like an old bible beater because ...
(Date:1/20/2017)... ... , ... Lice Troopers, the lice removal company based in South Florida, has ... holiday season. , “It happens every year around this time,” says owner, Arie ... which is the head-to-head gateway that lice need to spread.” , As children return ...
(Date:1/20/2017)... ... ... "TransFlare 4K Mystique comes with 44 colorful mysterious transitions that are fully ... - CEO of Pixel Film Studios. , TransFlare 4K Mystique contains 44 lens ... and light leak transitions have a very high-dynamic range for super smooth falloff. Simply ...
(Date:1/20/2017)... ... January 20, 2017 , ... “Code Word: Chocolate Biscuit”: a biographical account following a man ... is the creation of published author, Marlyn Ivey, born in Lynn Haven, Florida and at ... school and at 19 years of age, he joined the Navy and got married right ...
Breaking Medicine News(10 mins):
(Date:1/20/2017)... , Jan. 20, 2017 Wells Specialty Pharmacy announces ... Howell Branch Rd in Winter Park, Florida ... Park . Operations have been consolidated into the 3796 ... also pleased to announce that Chad Tomlinson , former ... the Company effective immediately. Mr. Tomlinson is a Graduate of ...
(Date:1/19/2017)... , Jan. 19, 2017 Report Details ... Market? Which areas are going to grow at the ... to 2026, assessing data, trends, opportunities and prospects. ... Discover the most lucrative areas in the industry and ... assess forecasted sales across the all the major categories ...
(Date:1/19/2017)... This report on the opioid induced constipation ... the global market. Large number of chronic pain sufferers ... is a major side effect of consumption of opioid ... therapy has been prescribed to treat opioid induced constipation. ... and growing awareness about the therapy are the major ...
Breaking Medicine Technology: