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Many NYC Pharmacies Fail to Translate Prescription Labels for Patients Who Don't Understand English

New York State.

Among the pharmacists who do provide translated labels and pamphlets, 54 percent indicated they did so when noticing a customer struggling with English, and 33 percent did so at a customer’s request. However, authors found more than 80 percent of pharmacies surveyed lacked systematic methods for identifying customers’ linguistic needs and for informing them of translation capabilities. Fewer than 10 percent of pharmacies reported posted signs to inform customers that translated labels are available.

Source-Eurekalert
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