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Physician Satisfaction with Electronic Medical Records Declines
Date:12/30/2009

east satisfied include physicians dealing with cardiovascular disease, anesthesiologists, and general and orthopedic surgeons.
  • Physicians who have been practicing for five years or fewer, and those who have been practicing for more than 20 years are the most satisfied.

    • "Open communication between administrators and physicians is vital not only to their relationship, but also to the bottom-line of the hospital," said Deirdre Mylod, PhD, vice president of hospital services, Press Ganey. "So much of a hospital's business is based on physician referrals, and competition among hospitals and surgical facilities continues to heat up. If administrators and physicians can improve communication, the effects will trickle down and lead to more satisfied patients and a better bottom-line."

    Findings have shown physician satisfaction levels improve when hospitals put targeted programs in place, such as a monthly newsletter from the CEO to physicians, a 1-800 number for physicians to call with concerns (and a 48 hour return call guarantee), and a commitment to take simple steps like including physicians in communication regarding hospital finances.

    Mylod added, "When physicians feel like they are part of decision-making processes and the overall health of the hospital, they take more pride in practicing at the facility."

    For more information, including the full report and a case study from a Press Ganey client please visit http://www.pressganey.com/galleries/default-file/Physician_Pulse_Report_2009.pdf. Deirdre Mylod, vice president of hospital services, Press Ganey is available for comment upon request.

    Press Ganey Associates, Inc.


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    SOURCE Press Ganey Associates, Inc.
    Copyright©2009 PR Newswire.
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