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Michigan Health Care Providers Select mPay Gateway's Point-of-Care Patient Payment System
Date:2/8/2010

epatology and the Digestive Health Center, understands the patient collection challenges physician offices face. With his two clinics handling about 10,000 procedures annually, he wanted to simplify what was becoming a cumbersome and complicated patient payment process. He knew a more streamlined approach would not only help him reduce receivables, bad debt and statement expenses, but it would also benefit patients and help keep patient costs down going forward.

"The patient billing process is so complicated that once patients actually get their bill, they often don't pay because they are so confused," said Carroll. "mPay Gateway gives our patients a much more transparent understanding of what they will owe. This authorization at the time of service helps us better secure patient payments, so that we can reduce unnecessary administrative health care costs and keep our focus on high-quality patient care."

mPay Gateway's point-of-care patient payment solution leverages a simple retail payment model. The solution: 1) calculates the patient's payment, 2) authorizes the payment at the time of service, and 3) collects the patient's payment after the insurer has settled the claim. The solution has been shown to reduce physician practices' bad debt by up to 80 percent.

Lisa Van Dis, director of Corporate Development at HealthCare Midwest, a multi-disciplinary physician group with 56 doctors and more than 70 providers, liked mPay Gateway's secure, yet easy-to-understand, three-step approach. Van Dis chose mPay Gateway because, "We needed a more proactive way to manage the self-pay portion of our business. mPay Gateway's solution models what dentist and veterinary offices have done for years, and provides us with a great way to keep administrative costs down, so we can focus on patient care."

Southwest Michigan Dermatology, a division of Paragon Health, sees 150 to 200 patients daily and also needed a more automated proc
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