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Zenith American Solutions Expands IVR Capacity to Allow 24/7 Access for Providers
Date:1/14/2013

d Bolton. The added benefit is that Zenith American Solutions now has the capability to implement and support new technologies and channels such as SMS, mobile applications, location based services, and social media, while controlling the annual maintenance and support charges for its IVR.

"Arca+ worked as promised," said John Silva, Director - Infrastructure Services for Zenith American Solutions. "The migration to Voxeo technology using Arca+ has enabled us to quickly and cost effectively expand our business needs and offer IVR applications to our clients. Using Voxeo, we now have the ability to deploy IVR applications to other clients without having to re-write code and with an open standards solution that will allow us to handle growth effectively and efficiently in the future. IVS went beyond our expectations for solution delivery and has been instrumental in supporting our internal staff throughout the migration."

"This is a perfect example of a company that was looking for a great solution that was not only cost effective and quick, but would also serve them well in the future with the addition of more ports and more channels of communication,” said Clayton Reed, Executive Vice President of Sales and Operations at Voxeo. "We’re thrilled that we could quickly, easily and cost effectively use Arca+ to migrate Zenith American Solutions to Voxeo‘s open standards solution."

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About Zenith American Solutions
Zenith American Solutions provides 120 years of collective experience to nearly two million plan participants. Its combined focus is providing the technologies, services, systems and support to self-funded Health and Benefit plans so they get the cost effective solu
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