Navigation Links
World Health Care Congress and ConnextionsHealth Will Host Leadership Summit to Address Member Retention for Health Insurance Plans

March 18-19 Session in Orlando Will Feature Strategies and Tools That Increase Member Persistency, Brand Loyalty and Plan Profitability

WOBURN, Mass., Jan. 8 /PRNewswire/ -- Facing unprecedented marketplace disruption - ranging from the employment-related decline of group coverage, to greater consumer autonomy in health insurance selection - the retention of individual and small group plan members is now a priority for the nation's health insurance companies. At some health plans, member turnover can run as high as 40% annually, eroding both member acquisition costs and plan profitability.

To address this critical economic issue, and to equip health plan executives with an understanding of new and innovative strategies and tools that can increase member persistency and improve competitive advantage, The World Health Care Congress Leadership Summits and ConnextionsHealth - a recognized leader in building consumer-direct capabilities for health plans - will present the Leadership Summit on Member Retention for Health Plans, March 18-19 at Rosen Shingle Creek Resort in Orlando.

The agenda for this first-of-its-kind forum will feature several recognized authorities on member retention, including:

  • Steven G. Auerbach, Executive Vice President at UnitedHealth Group, who is responsible for managing the end-to-end member experience at the nation's largest health insurance plan;

  • Joanne Galimi, Vice President at Gartner Research, who is recognized as a leading analyst in the health insurance industry;

  • Tip Kim, Co-Leader of the Healthcare Services Practice at L.E.K. Consulting, who has worked with many health insurers and managed care organizations on a broad range of strategic issues, including retention.

Health insurance plans have operated largely as wholesale businesses, with revenues driven by group ("commercial") accounts. Customer service was important, but within this business-to-business (B2B) supply chain there was little necessity to build brand loyalty among group plan members, who had no choice of plans. But economic conditions, demographics and government involvement are rapidly changing the health insurance landscape. According to McKinsey & Co., by 2011 the fate of up to $600 billion of insurance premiums will be in the hands of individual decision makers, rather than employers. As a result, brand loyalty and reduction of member churn are now priorities for most health insurers.

Through interactive workshops, best practices showcases, keynotes from recognized authorities and panel discussions, attendees at The Leadership Summit for Member Retention will learn how to build, apply and measure an integrated and effective member retention program.

Topics include:

  • Exploring the core issues underlying member retention - why and when plan members leave and what can be done - proactively and reactively -- to increase persistency
  • Designing and managing the member experience to extend persistency, reduce churn and increase the window of plan profitability
  • Retaining and converting to individual coverage a greater portion of group members lost through corporate lay-offs, early retirement and dropped coverage
  • Capitalizing on proven retention technologies - a wide range of innovations from simple to sophisticated to optimize retention strategies, reduce servicing costs and keep the most profitable members loyal
  • Integrating retention efforts with member acquisition and service programs for increased ROI
  • Utilizing and measuring incentive programs, personal wellness and disease management and their impact on member retention
  • Understanding best practices in member retention from leading health plans - the challenges that were faced and solutions to overcome them
  • Examining cross-industry applications of customer retention strategies - tactics employed by leading telecommunications and financial services companies

About World Health Care Congress Leadership Summits

The World Health Care Congress Leadership Summit Series addresses the most cutting edge issues for health care executives across a wide range of industry sectors. Designed to expand on topics discussed at invitation-only summits during the World Health Care Congress, this series offers new perspectives on established methodologies, and details solutions to foster innovation and change.

About ConnextionsHealth:

ConnextionsHealth provides technology-based business process solutions for a long list of America's most highly respected healthcare organizations, including Kaiser-Permanente, Aetna, Caremark, Assurant and Coventry Health Care; helping them to acquire, retain and manage plan members. For information, see

    Patrick Golden
    Director of Communications

SOURCE World Health Care Congress
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. TEAC America Launches its Next Generation P-55C Printer, Worlds Fastest Dye-Sublimation Disc Printer
2. U.S. Department of Education-Funded Study Demonstrates, WordWorld, PBS KIDS(R) Television Series Works as Critical Early Literacy Tool
3. BioMarin and La Jolla Pharmaceutical Sign Worldwide (Excluding Asia Pacific) Development and Commercialization Agreement for Riquent
4. Crest and Oral-B Challenge America to See The Difference in Their Smile and Make A Difference in Childrens Smiles Around the World
5. Universal Music Enterprises (UMe) and Body By Jake Global Create the Worlds First Digital Fitness Music Label
6., the 100% New Dr. Siegals COOKIE DIET Web Site, Debuts with Weight Loss Calculators and Worldwide Shipping
7. CuisinArt Resort & Spa Debuts $10 Million Expansion of World-Class Venus Spa
8. Land Rover Americas Polo Cup Team Plays in USPA World Snow Polo Championships, Aspen, Colorado
9. Breathing life into injured lungs: World-first technique will expand lung donor organ pool
10. 5 Brown faculty elected to worlds largest scientific body
11. Last Minute Gift Idea That Supports Communities in Need Around the World
Post Your Comments:
(Date:12/1/2015)... ... December 01, 2015 , ... The importance of volumetric ... the focus of numerous abstracts accepted for presentation here, at the 101st Annual ... abstracts highlight the use of Volpara Solutions’ quantitative breast imaging software tools for ...
(Date:12/1/2015)... , ... December 01, 2015 , ... ... independence is everything. That is why Hollister Incorporated has launched the VaPro Plus ... this next product in the VaPro touch free catheter portfolio,” said Michael Gresavage, ...
(Date:12/1/2015)... ... 01, 2015 , ... SAN FRANCISCO, Calif. (December 1, 2015) ... has awarded Education and Developmental Therapies (EDT), an Applied Behavior Analysis (ABA) service ... special needs providers that excel in synthesizing the areas of clinical quality, staff ...
(Date:12/1/2015)... ... , ... McLean, VA., December 1, 2015 - Octo Consulting ... agile development contract to support the National Geospatial-Intelligence Agency's (NGA) IT Services Directorate. ... infrastructure, as well as operations and sustainment support to the NGA’s Agile Web ...
(Date:12/1/2015)... ... December 01, 2015 , ... ... for the care management and population health arenas, is pleased to announce that ... cost containment services, has successfully implemented the ACUITY Complete Care™ Management to back ...
Breaking Medicine News(10 mins):
(Date:12/1/2015)... , Dec. 1, 2015 A federal court has ... to dismiss a lawsuit filed by the Pharmaceutical Care Management ... 900, a new law that forces employers and consumers ... Arkansas must now defend a law ... PCMA President and CEO Mark Merritt . --> ...
(Date:12/1/2015)... 2015  Athletic apparel company Tommie Copper ... pay $1.35 million to settle Federal Trade Commission ... compression clothing would relieve severe and chronic pain ... Tommie Copper,s proposed settlement ... its founder and chairman Thomas Kallish ...
(Date:12/1/2015)... 1, 2015 Assurex Health, Inc. today ... giving healthcare providers an expanded range of options ... suffering from depression, anxiety, bipolar disorder, posttraumatic stress ... i .   --> ... the addition of two new drug classes, 17 ...
Breaking Medicine Technology: