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World Health Care Congress and Connextions Health Will Host Leadership Summit to Address Member Retention for Health Insurance Plans
Date:1/8/2009

March 18-19 session in Orlando, FL will feature strategies and tools that increase member persistency, brand loyalty and plan profitability.

Orlando, FL (Vocus) January 8, 2009 -- Facing unprecedented marketplace disruption - ranging from the employment-related decline of group coverage, to greater consumer autonomy in health insurance selection - the retention of individual and small group plan members is now a priority for the nation's health insurance companies. At some health plans, member turnover can run as high as 40% annually, eroding both member acquisition costs and plan profitability.

To address this critical economic issue, and to equip health plan executives with an understanding of new and innovative strategies and tools that can increase member persistency and improve competitive advantage, The World Health Care Congress Leadership Summits and ConnextionsHealth - a recognized leader in building consumer-direct capabilities for health plans - will present the Leadership Summit on Member Retention for Health Plans, on March 18-19 at Rosen Shingle Creek Resort in Orlando.

The agenda for this first-of-its-kind forum will feature several recognized authorities on member retention, including:

  • Steven G. Auerbach, Executive Vice President at UnitedHealth Group, who is responsible for managing the end-to-end member experience at the nation's largest health insurance plan;
  • Joanne Galimi, Vice President at Gartner Research, who is recognized as a leading analyst in the health insurance industry;
  • Tip Kim, Co-Leader of the Healthcare Services Practice at L.E.K. Consulting, who has worked with many health insurers and managed care organizations on a broad range of strategic issues, including retention.

For decades, health
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