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Workplace Hosts Leadership in Retail WFM: Customer Experience Global Summit 2013 on June 13 at the W Hotel Lakeshore in Chicago
Date:5/13/2013

act the customer experience. Learn from industry-leading retailers how their innovative use of technology and data has helped them get this equation right:
Engaged associates + a better customer experience = increased sales.

What’s on the agenda?

  •     Efficient and Effective, the People Practices of High-Performance Organizations that Deliver for Retail, by Kevin Martin, Chief Research and Marketing Officer for the Institute for Corporate Productivity;
  •     How to Revolutionize Customer and Employee Engagement with Big Data and Gamification, by Rajat Paharia, founder and CPO of BunchBall and the “Father” of Gamification;
  •     Delivering a Consistent Customer Experience in Every Store, Every Day, by Scott Knaul, VP Retail for Workforce Insight;
  •     Harnessing the Power of Data with Workforce Management, by Michael Chester, VP of Operations for World Kitchen; and
  •     Customer-Centric WFM: Enabling the Shift to Customer-Centric Performance Goals in the Age of Showrooming, by Bob Clements, Senior VP, Axsium.

What else?

  •     Prominent guest speakers from some of the largest and most successful retail chains in America
  •     Rajat Paharia will also be sharing insights from his forthcoming book, Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification
  •     Other industry leaders like Stefan Midford, CEO and President for Natural Insight and David Carlson, General Manager for NaviSite
The summit is free to attend. Workplace is also hosting a cocktail reception on the evening prior, June 12th at 7pm for all attendees. Click on the following regis
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