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Workplace Hosts Leadership in Retail WFM: Customer Experience Global Summit 2013 on June 13 at the W Hotel Lakeshore in Chicago
Date:5/13/2013

Chicago, IL (PRWEB) May 13, 2013

Workplace, a leader in cloud-based workforce management solutions for many of the country’s leading retailers, announced today that they will be hosting the Leadership in Retail WFM Customer Experience Global Summit 2013, where renowned retailers and industry experts investigate and share how you can turn effective employee engagement into a competitive advantage that impacts customer loyalty and the bottom line. “Father of Gamification” Rajat Paharia, World Kitchen’s Michael Chester, Axsium’s Bob Clements, and the Institute for Corporate Productivity’s Kevin Martin, are among the prestigious lineup speakers presenting on June 13, 2013 at the W Hotel Lakeshore in Chicago.

Achieving loyal customers is essential to driving profit and growth in the retail sector, especially as retailers learn how to raise their game by engaging with their employees to drive the customer experience and satisfaction. Following are some of the scheduled panel topics and speakers:

Benefits of Attending?
Discuss and explore new ideas on how to motivate associates to deliver a more productive and better customer experience, including:

  •     Unleashing associate enthusiasm;
  •     Effective and efficient people practices of high-performance organizations in retail; and
  •     How big data and gamification can play a role.
Hear from industry experts and other retailers' practical examples on how customer experience drives loyalty and word of mouth which can deliver significant value to your business, including:
  •     How to ensure a consistent customer experience;
  •     Effects of customer centricity on showrooming; and
  •     How Smart devices in-store can positively imp
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