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Wolters Kluwer Health Customer Service Organization Awarded 'Center of Excellence' Certification
Date:3/23/2009

Wolters Kluwer Health Ranks Among Top 10 Percent of 20,000+ Customer Service Centers Evaluated

PHILADELPHIA, March 23 /PRNewswire/ -- Wolters Kluwer Health announced today that its customer service organization has earned the prestigious "Center of Excellence" certification from BenchmarkPortal and the Center for Customer-Driven Quality at Purdue University. The company was recognized for outstanding service to its global health industry customers, including students, professionals and institutions in medicine, nursing, allied health, pharmacy and the pharmaceutical industry.

Wolters Kluwer Health was awarded the certification following a rigorous audit that benchmarked operational performance in its Hagerstown, MD customer support center against the performance of comparable facilities. Auditors measured a variety of areas including call center metrics, operational costs, and customer satisfaction. In addition, many of the facility's 150 employees were interviewed to evaluate work environment, organizational culture and corporate philosophy. The results revealed that Wolters Kluwer Health's performance ranks among the top 10 percent of more than 20,000 customer service centers evaluated.

"This award is a proud moment for our entire Customer Service organization and is emblematic of our commitment to provide our customers with the highest quality of service and support on a global basis," said Neil Schmidt, vice president of operations for Wolters Kluwer Health, Medical Research. "Today's current and aspiring health professionals need quick access to the right information and technologies to make critical decisions, and Wolters Kluwer Health continually invests in its solutions and customer support services to deliver these resources to our customers."

The "Center of Excellence" designation is awarded to organizations that meet objective and quant
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SOURCE Wolters Kluwer Health
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