Navigation Links
Why are more people in the UK complaining about their doctors?
Date:7/20/2014

The report "Understanding the Rise in Fitness to Practise Complaints from Members of the General Public" is published today.

An increase in complaints has been seen across the UK, which suggests wider social trends rather than localised issues. A large number of complaints did not progress because the issues raised could not be identified, which suggests that the GMC is receiving complaints outside its remit. According to the report, this points towards problems with the wider complaint-handling system and culture.

While the report does not point to any specific causes for the increase in complaints, it does clearly identify a number of trends which have contributed to an environment in which the public are more prone to making complaints about their doctors.

Clinical care remains the largest source of complaints, but there has been a significant increase in complaints about doctor-patient communication: this highlights the importance of the doctor-patient relationship.

The report identified that the media has a role to play in the increase in complaints. While there was no direct link between media coverage of high profile medical cases and spikes in complaint traffic, the authors of the report suggest that media portrayals of both the GMC and the medical profession may influence how and why complaints are made.

This may be due to the GMC's own success in raising its profile, but the report shows that name recognition and having a basic understanding that the GMC 'has something to do with doctors' does not result in a wider understanding of the GMC's remit which may in turn have resulted in the number of complaints that could not be pursued because it was not the GMC's job to do so.

While the reputation of the medical profession remains positive overall, the report identifies that negative press coverage may be 'chipping away' at this reputation and resulting in an increased number of people making 'me too' complaints to the GMC.

The authors of the report also acknowledge the role of social media in the increase in complaints. Social media encourages people to discuss their experiences in public forums, and it allows information to be more easily accessed and exchanged.

The report also identifies that patients have greater ownership of their health, are becoming better informed, are developing higher expectations and are treating doctors with less deference than they might have done in the past.

Dr. Julian Archer, lead author of the report of Director of CAMERA, said: "The process of compiling this report has produced some fascinating findings. They show that the forces behind a rise in complaints against doctors are hugely complex and reflect a combination of increased public awareness, media influence, the role of social media technology and wider changes in society.

"We found that while a better awareness of the GMC has a role to play in the increase in complaints, it did not necessarily result in an increase in complaints the GMC were in a position to deal with."

He added: "The report also indicated that there is much to do to improve the wider complaint-handling system, so that complaints made by the general public about their doctors are directed to the appropriate authorities."

Commenting on the research Niall Dickson, Chief of Executive of the GMC, said: "We have no evidence that the rise in complaints against doctors reflects falling standards what this research underlines is that patients are more willing to complain and find it easier to do so. Doctors too are more willing to raise concerns about their colleagues. The challenge for the GMC and other organisations is to make sure that anyone who has a concern or complaint can find their way to the right organisation to deal with it. For the vast majority of patients and relatives, that will mean local resolution. The large number of complaints we receive that are not for us, suggests that the current system is not working as well as it should."


'/>"/>

Contact: Andrew Gould
andrew.gould@plymouth.ac.uk
University of Plymouth
Source:Eurekalert

Related medicine news :

1. Research Reveals Why Pot Can Make People Paranoid
2. More than 12,700 People Sign Petition to Ban Power Morcellator Surgery, Bernstein Liebhard LLP Reports
3. Poor sleep quality linked to lower physical activity in people with PTSD
4. Identifying newly diagnosed HIV-infected people using electronic medical records
5. Urban Aboriginal people face unique health challenges
6. Research says TB infection may be underestimated among people taking corticosteroid pills
7. GW leads clinical trial to reduce epileptic seizures in people with temporal lobe epilepsy
8. Expert outlines challenges of visual accessibility for people with low vision
9. Emerging HIV epidemics among people who inject drugs in the Middle East and North Africa
10. C. difficile epidemic should concern not only hospital patients but people at home
11. UTMB to participate in $30 million national study to prevent falls in older people
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/27/2016)... (PRWEB) , ... June 27, 2016 , ... ... District , the only authorized OSHA Training Institute Education Center headquartered in Northern ... protecting their workers from extreme heat at their worksites. Employers with workers ...
(Date:6/27/2016)... (PRWEB) , ... June 27, 2016 , ... "FCPX editors ... customizable inside of Final Cut Pro X," said Christina Austin - CEO of Pixel ... style. Final Cut Pro X users can now reveal the media of ...
(Date:6/27/2016)... ... June 27, 2016 , ... ... health professionals, announced today its affiliation with Tennessee Counseling Association. This ... the network of the Tennessee Counseling Association, adding exclusive benefits and promotional offers. ...
(Date:6/27/2016)... Lafayette, California (PRWEB) , ... ... ... a pioneer in the patient payment industry today announced its strategic partnership ... and health system workflows. , The two companies’ proven, proprietary technology combine ...
(Date:6/27/2016)... ... June 27, 2016 , ... A revolution is ... emergency ambulance transport experience for the millions of people who require these medical ... the taxi industry through the use of technology. Now, SmartEMS has put forth ...
Breaking Medicine News(10 mins):
(Date:6/26/2016)... SYDNEY , June 26, 2016 One of ... , has announced the formation of a new biotechnology company, Noxopharm ... raise $6m in an IPO and to list on the ASX. ... drug candidate, NOX66, ready to enter a Phase 1 clinical study ... been designed to address one of the biggest problems facing cancer ...
(Date:6/26/2016)... Jazz Pharmaceuticals plc (Nasdaq: JAZZ ... Antitrust Improvements Act of 1976, as amended ("HSR"), with ... ("Celator"; Nasdaq: CPXX ) expired effective June ... As previously announced on May 31, 2016, Jazz ... under which Jazz Pharmaceuticals has commenced a tender offer ...
(Date:6/26/2016)... , June 27, 2016  VMS Rehab Systems, Inc. ... will take whatever measures required to build a strong ... which is currently listed on the OTC Markets-pink current ... Chairman and CEO, "We are seeing an anomaly in ... understand, not only by the Company, but shareholders and ...
Breaking Medicine Technology: