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Where's the Civility in Healthcare? New White Paper from The Beryl Institute Explores Why Character Counts in Healthcare
Date:2/24/2009

ther industries tried to emulate our successes rather than the other way around?" reflects Lauer on the state of character in healthcare today.

Lauer will host a series of free Webinars through The Beryl Institute in late spring. The white paper and Webinar information can be obtained at http://www.TheBerylInstitute.net. All registered members will be notified of upcoming Webinars and events. Other white papers available through The Beryl Institute include: "Ready or Not, Customer Service is Coming to Healthcare," "Mystery Shopping the Patient Experience" and "High-Performing Organizations: Culture as a Bottom-Line Issue."

Founded in 2006, The Beryl Institute is the research and educational arm of The Beryl Companies, the leading provider of outsourced call center services in healthcare. The mission of The Beryl Institute is to improve customer service in healthcare. Follow @berylinstitute on Twitter.


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