Navigation Links
Where's the Civility in Healthcare? New White Paper from The Beryl Institute Explores Why Character Counts in Healthcare

DALLAS, Feb. 24 /PRNewswire/ -- Hospitals need a "civility initiative." According to a new white paper from The Beryl Institute, hospitals need to go beyond traditional customer service programs and evaluate how people within the organization relate to others. The white paper, "Character Counts: Integrating Civility into the Healthcare Culture," was written by Chuck Lauer, former publisher of Modern Healthcare and frequent author and speaker. The paper can be downloaded free from

According to a report in the New England Journal of Medicine, patients in many U.S. hospitals are not satisfied with their care. Poor service leads consumers to switch providers and results in reluctance to recommend their healthcare providers to friends and family, a loss that healthcare providers cannot afford. The Beryl Institute's white paper examines the prevailing climate of rude behavior in society at large and offers solutions to healthcare providers seeking to provide consumers with outstanding healthcare experiences.

"The wonderful thing about civility in healthcare is that it builds an almost contagious sense of character and self-respect," writes Lauer. "There is much healthcare professionals do to create a healthcare system alive with civility, respect, deference and goodwill."

In the white paper, Lauer elaborates on these five secrets for bringing civility to healthcare:

     1. Pay attention, focus and listen.
     2. Greet and acknowledge. Be gracious.
     3. Include others in every conversation.
     4. Speak with kindness, free from ridicule and gossip.
     5. Respect others' time, space and foibles.

To illustrate the application and importance of organizational character, the paper includes 11 examples of organizations exemplifying civility. "Wouldn't it be nice if other industries tried to emulate our successes rather than the other way around?" reflects Lauer on the state of character in healthcare today.

Lauer will host a series of free Webinars through The Beryl Institute in late spring. The white paper and Webinar information can be obtained at All registered members will be notified of upcoming Webinars and events. Other white papers available through The Beryl Institute include: "Ready or Not, Customer Service is Coming to Healthcare," "Mystery Shopping the Patient Experience" and "High-Performing Organizations: Culture as a Bottom-Line Issue."

Founded in 2006, The Beryl Institute is the research and educational arm of The Beryl Companies, the leading provider of outsourced call center services in healthcare. The mission of The Beryl Institute is to improve customer service in healthcare. Follow @berylinstitute on Twitter.

SOURCE The Beryl Institute
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Spending Too Much on Healthcare? This Employer-Designed Conference Will Inspire!
2. Progressive Leaders at White House Summit Today Underscore Need for Health Care Reform
3. Gaps in colorectal cancer screening persist between whites and non-whites
4. SherWeb Launches Unique White Label Exchange Reseller Program
5. Rodriguez and Baseball: No Accountability; Disgraceful News Conference, Says Ex-White House Drug Spokesman Robert Weiner
6. White patients benefit more than blacks in surviving surgical complications at teaching hospitals
7. White Patients Benefit More Than Blacks in Surviving Surgical Complications at Teaching Hospitals
8. Black women with uterine cancers more likely to die than white patients
9. American Idol Former Finalist, Brooke White, Helps Teens Cast Flu Prevention Vote
10. Childrens Hospital study finds African-Americans more distrusting of research than whites
11. Health Advocate Releases Obesity White Paper: Strategies and Programs to Reduce Obesity in the Workplace
Post Your Comments:
(Date:6/25/2016)... , ... June 25, 2016 , ... On Friday, June ... a Bronze Wellness at Work award to iHire in recognition of their exemplary accomplishments ... of the 7th annual Maryland Workplace Health & Wellness Symposium at the BWI Marriott ...
(Date:6/24/2016)... ... June 24, 2016 , ... A recent article published June ... with. The article goes on to state that individuals are now more comfortable seeking ... common operations such as calf and cheek reduction. The Los Angeles area medical group, ...
(Date:6/24/2016)... Marne, Michigan (PRWEB) , ... June 24, 2016 , ... ... awareness about the dangers associated with chronic pain and the benefits of holistic treatments, ... for individuals who are suffering with Sickle Cell Disease. , Sickle Cell Disease (SCD) ...
(Date:6/24/2016)... ... June 24, 2016 , ... The Pulmonary Hypertension Association ... it will receive two significant new grants to support its work to advance ... 25th anniversary by recognizing patients, medical professionals and scientists for their work in ...
(Date:6/24/2016)... ... June 24, 2016 , ... Dr. Amanda Cheng, an ... Dr. Cheng has extensive experience with all areas of orthodontics, including robotic Suresmile ... orthodontics. , Micro-osteoperforation is a revolutionary adjunct to orthodontic treatment. It can ...
Breaking Medicine News(10 mins):
(Date:6/23/2016)... -- Any dentist who has made an implant supported denture ... of them do not even offer this as a viable ... costs involved. And those who ARE able to offer that ... cost that the majority of today,s patients would not be ... , founder of Dental Evolutions Inc. and inventor of Implanova ...
(Date:6/23/2016)... Roche (SIX: RO, ROG; OTCQX: RHHBY) announced that it ... (procalcitonin) assay as a dedicated testing solution for people ... Roche is the first IVD company in the U.S ... assessment and management. PCT is a sepsis-specific ... blood can aid clinicians in assessing the risk of ...
(Date:6/23/2016)... Research and Markets has announced the ... report to their offering. ... favourable commercial environment for MedImmune to enter. The US ageing ... serve to drive considerable growth for effective anti-influenza medications. The ... sales considerably, but development is still in its infancy. ...
Breaking Medicine Technology: