Navigation Links
Where's the Civility in Healthcare? New White Paper from The Beryl Institute Explores Why Character Counts in Healthcare

DALLAS, Feb. 24 /PRNewswire/ -- Hospitals need a "civility initiative." According to a new white paper from The Beryl Institute, hospitals need to go beyond traditional customer service programs and evaluate how people within the organization relate to others. The white paper, "Character Counts: Integrating Civility into the Healthcare Culture," was written by Chuck Lauer, former publisher of Modern Healthcare and frequent author and speaker. The paper can be downloaded free from

According to a report in the New England Journal of Medicine, patients in many U.S. hospitals are not satisfied with their care. Poor service leads consumers to switch providers and results in reluctance to recommend their healthcare providers to friends and family, a loss that healthcare providers cannot afford. The Beryl Institute's white paper examines the prevailing climate of rude behavior in society at large and offers solutions to healthcare providers seeking to provide consumers with outstanding healthcare experiences.

"The wonderful thing about civility in healthcare is that it builds an almost contagious sense of character and self-respect," writes Lauer. "There is much healthcare professionals do to create a healthcare system alive with civility, respect, deference and goodwill."

In the white paper, Lauer elaborates on these five secrets for bringing civility to healthcare:

     1. Pay attention, focus and listen.
     2. Greet and acknowledge. Be gracious.
     3. Include others in every conversation.
     4. Speak with kindness, free from ridicule and gossip.
     5. Respect others' time, space and foibles.

To illustrate the application and importance of organizational character, the paper includes 11 examples of organizations exemplifying civility. "Wouldn't it be nice if other industries tried to emulate our successes rather than the other way around?" reflects Lauer on the state of character in healthcare today.

Lauer will host a series of free Webinars through The Beryl Institute in late spring. The white paper and Webinar information can be obtained at All registered members will be notified of upcoming Webinars and events. Other white papers available through The Beryl Institute include: "Ready or Not, Customer Service is Coming to Healthcare," "Mystery Shopping the Patient Experience" and "High-Performing Organizations: Culture as a Bottom-Line Issue."

Founded in 2006, The Beryl Institute is the research and educational arm of The Beryl Companies, the leading provider of outsourced call center services in healthcare. The mission of The Beryl Institute is to improve customer service in healthcare. Follow @berylinstitute on Twitter.

SOURCE The Beryl Institute
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Spending Too Much on Healthcare? This Employer-Designed Conference Will Inspire!
2. Progressive Leaders at White House Summit Today Underscore Need for Health Care Reform
3. Gaps in colorectal cancer screening persist between whites and non-whites
4. SherWeb Launches Unique White Label Exchange Reseller Program
5. Rodriguez and Baseball: No Accountability; Disgraceful News Conference, Says Ex-White House Drug Spokesman Robert Weiner
6. White patients benefit more than blacks in surviving surgical complications at teaching hospitals
7. White Patients Benefit More Than Blacks in Surviving Surgical Complications at Teaching Hospitals
8. Black women with uterine cancers more likely to die than white patients
9. American Idol Former Finalist, Brooke White, Helps Teens Cast Flu Prevention Vote
10. Childrens Hospital study finds African-Americans more distrusting of research than whites
11. Health Advocate Releases Obesity White Paper: Strategies and Programs to Reduce Obesity in the Workplace
Post Your Comments:
(Date:11/27/2015)... ... 2015 , ... CBD College is proud to announce that on ... accreditation to its Diagnostic Medical Sonography program. CBD College is honored to join this ... colleges and universities in the state of California make the cut. CBD College is ...
(Date:11/27/2015)... San Francisco, California (PRWEB) , ... November 27, 2015 , ... ... 1969 Janis Joplin Ann Arbor Michigan boxing style concert posters. This is one of ... 1969 at the Canterbury House at the University of Michigan in Ann Arbor. The ...
(Date:11/26/2015)... ... November 26, 2015 , ... Inevitably when people think Thanksgiving, they also think ... during the Black Friday and Cyber Monday massage chair sales to receive ... high and low to find the best massage chair deals, they can see all ...
(Date:11/26/2015)... (PRWEB) , ... November 26, 2015 , ... ... of workshops to discuss bioavailability and the need to integrate dose form selection ... in collaboration with OBN, the membership organization supporting and bringing together the UK’s ...
(Date:11/26/2015)... ... November 26, 2015 , ... ... opinion process, participated in the 61st annual Employee Benefits Conference. The Employee Benefits ... place Sunday, November 8th through Wednesday, November 11th, 2015. The conference was held ...
Breaking Medicine News(10 mins):
(Date:11/26/2015)... STOCKHOLM , November 26, 2015 ... the potential to use SyMRI to find optimal contrast weighting ... brain tumor metastases, and has signed a research agreement with ... at the hospital. Using SyMRI, it is possible to generate ... parameter settings after the patient has left, thus making it ...
(Date:11/26/2015)... ) has ... Future Horizons and Growth Strategies in the ... Shares, Country Segment Forecasts, Competitive Intelligence, Emerging ... --> ) has announced the ... and Growth Strategies in the French Drugs ...
(Date:11/26/2015)... Research and Markets ( ) has announced the ... Type (Dressings, Therapy Devices, Active Wound Care), Application (Surgical ... Geography - Global Forecast to 2020" report to ... --> The purpose of this report is to ... advanced wound care market. It involves deep dive analysis ...
Breaking Medicine Technology: