When H1N1 Hits, Communication From Schools to Parents i...(high level of customer satisfaction has ...),Health

"We're proud of our ability to continually provide the highest levels of customer satisfaction in the industry, particularly as we've grown to accommodate an average of 40 million message deliveries per month," said Karl Engkvist, executive vice president of Blackboard Connect.

The survey also demonstrated that customers who use Blackboard Connect are increasingly satisfied with their system's ease of use (98 percent in 2009; 93 percent in 2006), the time it takes to relay a message (96 percent in 2009; 91 percent in 2006) and with the return on their investment in the system (85 percent in 2009; 74 percent in 2006).

In response to growing concern about H1N1, Blackboard Connect has established a dedicated Web site where clients can access best practices, sample phone scripts and press materials to successfully manage communications to their community and the media during a pandemic. For more information and to view an example of the H1N1 support materials, visit:http://www.blackboard.com/Alert-Notification/Resources/Landing-Page.aspx

For a complete methodological statement on this survey, please visit:

http://www.zogby.com/methodology/readmeth.cfm?ID=1418

ABOUT BLACKBOARD CONNECT: The Blackboard Connect platform allows officials to send an unlimited number of messages, requires no additional hardware, and can be used from any computer with Internet access or telephone. This ensures that administrators can send vital messages from wherever they are located--even if they are evacuated. Additionally, officials receive detailed reports on contacts that did not receive a message, enabling them
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