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When Disaster Strikes, the Central Ohio Trauma System (COTS) Relies on Onset Technology's OnPage® Critical Messaging System for Communications
Date:8/25/2014

use with phone communications, sometimes things can be misinterpreted. Going from an antiquated (pager) system to OnPage® alerts has proven itself as invaluable to our operations as the COTS HIL. Communications are quicker, clearer and more precise with the OnPage® system."

Prior to using OnPage® Priority Messaging Alerts System, COTS carried pagers that had to be handed off to personnel. Kelsey Blackburn stated: “We started looking for a new system that was easy to hand off, that had a wide coverage area, because a couple of the staff were not able to receive pager coverage in their area. Our old pager system could only offer us sporadic coverage at best. We were looking for something that we could utilize with our current mobile devices. We wanted to be able to turn it on or off easily (eliminating the logistics of a physical handoff).”

Kelsey Blackburn said, “During a disaster, the ability for our end users to provide information directly in the paging message makes for an efficient response to our stakeholders… Having a reliable messaging system to allow healthcare agencies to contact us anywhere and anytime expands our contact capabilities.”

“With the antiquated pagers (that we used in the past), there were huge delays some days. One pager would get the page, and 2-3 hours later the other pager would get the page. Because the second person that got the page may not have realized that the page had been answered two hours prior, it caused confusion,” Kelsey Blackburn recalled. “The pager wasn’t a reliable service. Now with OnPage® alerts the two individuals get the page simultaneously.”

The Polar Vortex medical emergency had passed. Other hospitals in the central Ohio region were unaffected by the water main break. Kelsey Blackburn an
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