"Nurse practitioners can actually examine patients and prescribe medication but you'll get a patient in there saying, 'I don't want to talk to you, I want to talk to a doctor.' They won't tell the nurse practitioner their problems; they won't let themselves be examined.
"We found with accountants, people don't give them the information they need to do their job. People don't understand what they do. Clients don't want to give them information because they think the purpose of that accountant being there is to find something wrong."
"And with lawyers, their clients will expect them to be dishonest and they expect to immediately be going to court and win. Several lawyers had clients who are mad at them, wondering 'Why aren't we going to court? Why aren't we getting a deal offered to us?' It's because they watch too many lawyer shows. "
All of which has a sobering effect not only on a client's desire to pay these professionals, but also on their level of satisfaction.
"In addition to the emotional costs, architects, for example, talk about fee erosion," says Pratt. "They're not making as much money anymore because they're competing against contractors which they don't think they should be doing because in their mind, they are providing a very different set of skills. Some professionals are being bypassed entirely. Nurse practitioners are being bypassed by people who want a doctor so they're not being used."
To counter image discrepancies, professionals find themselves utilizing a three pronged
|Contact: Sean Hennessey|