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What doctors (and patients) can learn from air traffic controllers: What's that you say
Date:3/7/2011

lly does not solicit a response that clearly indicates the patient understood what the doctor wished to convey."

As with the cockpit and control tower exchange, the exchange at the hospital bedside or in the doctor's office requires communication of complex information in stressful circumstances. In both aviation and medicine, good communication is critical to safety.

"What we have found repeatedly is that medical care succeeds when there are stable and enduring relationships," said Dr. Frankel. "Successful outcomes lie not simply in the mechanics of medical care, but in the social and emotional context of the doctor-patient relationship."


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Contact: Cindy Fox Aisen
caisen@iupui.edu
317-274-7722
Indiana University School of Medicine
Source:Eurekalert  

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