Since the site has a large database for provincial website, it is a resource that is often used by government agencies, medical practitioners, and the press.
The site also boasts a user-friendly interface that helps individuals search for therapists via their areas of expertise, approaches used, office location, and language spoken. Presently there are 19 languages represented, other than English, so individuals who are not proficient in English or prefer to receive counselling in their native tongue, have a good change of finding an appropriate therapist on the site.
Until now, CounsellingBC.com, and most other sites that contain professional directories, have relied solely on textual descriptions of the therapists on the website. The visitors scan the directory, read about the professionals' credentials and approach to therapy, and then make a decision.
For some people text alone is not enough to make a decision, particularly for younger clients who have been exposed to so much sensory information on the Internet, including online videos, music, and podcasts. Some want (and may even need) audio and/or video information to help them with their decision making process. Jeff Fisher feels that the extra dimension that audio and/or video provides may be enough to help people take the first step to get the help they need.
While Fisher feels that audios and/or videos have the potential to be a great thing for therapists, he also recognizes that a poorly produced audio or video may actually turn off clients. So he suggests that therapists learn what they need to learn to feel spontaneous and natural in front of the camera or microphone.
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