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WellPoint Adjusts Health and Pharmacy Guidelines for Members in Texas and Louisiana Affected by Hurricane Ike
Date:9/12/2008

or authorization or referral from a primary care physician.

-- Allowing the affected members to see any physician necessary to provide access to care.

-- Paying all claims as in-network, regardless of whether or not the health care provider is in network.

-- Suspending early refill limits and shipping prescriptions to members at alternative addresses.

-- Suspending utilization management (UM) review of in-hospital cases.

These medical and pharmacy guidelines are effective Sept. 12 through Sept. 19, 2008. At that time, it will be determined if these guidelines need to be extended.

WellPoint's Employee Assistance Program (EAP) is offering free telephonic counseling and referral services for the next 30 days to all members in the areas impacted by the hurricane. Services include access to a resource-rich Web site and telephonic consultations with professional counselors. The EAP program is available 24 hours a day by calling, toll-free, 1-800-765-4446, or by logging into the EAP member Web site at http://www.anthemeap.com and entering the password "hurricane."

For additional questions, members should call the phone number on the back of their membership card. If they do not have their card, they should call 1- 866-417-7107.

About WellPoint:

WellPoint, Inc. is the largest health benefits company in terms of medical membership in the United States. WellPoint is an independent licensee of the Blue Cross and Blue Shield Association and serves its members as the Blue Cross licensee for California; the Blue Cross and Blue Shield licensee for Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri (excluding 30 counties in the Kansas City area), Nevada, New Hampshire, New York (as the Blue Cross Blue Shield licensee in 10 New York City metropolitan and surrounding counties and as the Blue Cross or Blue Cross Blue Shield licensee in selected upstate co
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