-- The capability to automatically gather scheduling and patient data using interfaces and other electronic means of capturing data
-- The ability for each office to customize the script for outreach telephone calls and the text included in reminder letters
-- Patient identification prompting to confirm that the system has telephoned the correct person before delivering any sensitive reminder information
-- Voice recognition that allows a patient to verbally provide selections, such as a request to be forwarded directly to the physician's office or to repeat the reminder call message
-- Call system scheduling that allows each health care organization to determine how often a series of reminder calls is made and how many calls will be placed every day
-- Voicemail configuration that allows each organization to decide whether a voicemail will be left for patients who don't answer the phone
Reminder calls cost 10 cents per minute, and WellCentive offers a 300 percent return on investment guarantee for the use of the WellCentive Outreach system. An organization does not need its own VoIP telephone system, nor do the outreach calls have any effect on an organization's telephone bill, since all calls are made via WellCentive's own VoIP servers.
The WellCentive Outreach system is included with WellCentive's comprehensive Web-based preventive care and chronic disease management system at no additional charge, and it is also available as a stand-alone system for a one-time set-up fee of $1,000.
"WellCentive offers a complete patient outreach and engagement system
as an integral part of its patient registry system, which also includes the
WellCentive Patient Portal and Secure Messaging systems," said Dr. Taylor.
"Our comprehensive registry includes a variety of reporting tools as well
as the ability to easily interface with outside systems and repo
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