Automated Appointment and Care Reminder System Improves Patient Care
ATLANTA, Aug. 6 /PRNewswire/ -- Atlanta-based WellCentive (http://www.wellcentive.com) today announced the launch of its new WellCentive Outreach appointment and care reminder system, which utilizes Voice Over Internet Protocol (VoIP) technology. The WellCentive Outreach system automatically and cost effectively reminds patients about upcoming appointments or overdue care, such as mammograms and diabetic eye exams.
The WellCentive Outreach system identifies patients due for care using industry standard and/or user-specified criteria and calls them using WellCentive's own VoIP-based network. The outreach system supports a variety of languages and will contact each patient using the primary language noted in the patient's WellCentive chart. Reminder letters can also be generated - either manually or automatically on a scheduled basis and mailed to patients.
When a patient is contacted by the WellCentive Outreach system, a prompt is available to forward the patient directly to the doctor's office to change, confirm or schedule appointments. The WellCentive Outreach system automatically documents attempted and successful reminder calls and tracks patient compliance and follow-up. The system can also generate reports for quality reporting purposes for insurance companies.
"The WellCentive Outreach system closes the patient outreach gap that is such a challenging part of the Chronic Care Model," said Dr. Paul Taylor, CEO and medical director of WellCentive. "Due to a lack of resources or staffing, health care organizations are often unable to identify which patients are due for care - let alone make and track these important reminder calls. WellCentive's Outreach system allows an organization to maintain its efficiency, while proactively and cost effectively improving the quality of care it provides."
The WellCentive Outreach system's capabilities and features also include:
-- The capability to automatically gather scheduling and patient data using interfaces and other electronic means of capturing data
-- The ability for each office to customize the script for outreach telephone calls and the text included in reminder letters
-- Patient identification prompting to confirm that the system has telephoned the correct person before delivering any sensitive reminder information
-- Voice recognition that allows a patient to verbally provide selections, such as a request to be forwarded directly to the physician's office or to repeat the reminder call message
-- Call system scheduling that allows each health care organization to determine how often a series of reminder calls is made and how many calls will be placed every day
-- Voicemail configuration that allows each organization to decide whether a voicemail will be left for patients who don't answer the phone
Reminder calls cost 10 cents per minute, and WellCentive offers a 300 percent return on investment guarantee for the use of the WellCentive Outreach system. An organization does not need its own VoIP telephone system, nor do the outreach calls have any effect on an organization's telephone bill, since all calls are made via WellCentive's own VoIP servers.
The WellCentive Outreach system is included with WellCentive's comprehensive Web-based preventive care and chronic disease management system at no additional charge, and it is also available as a stand-alone system for a one-time set-up fee of $1,000.
"WellCentive offers a complete patient outreach and engagement system as an integral part of its patient registry system, which also includes the WellCentive Patient Portal and Secure Messaging systems," said Dr. Taylor. "Our comprehensive registry includes a variety of reporting tools as well as the ability to easily interface with outside systems and report outcomes directly to payers. This unique combination of specialized features is what sets WellCentive apart in the marketplace."
WellCentive is a health information technology company, which offers comprehensive Web-based preventative care and chronic disease management solutions with industry-leading capabilities. The WellCentive Registry is an all-patient registry system that can be used at the point of care and can be interfaced with various disparate data sources, such as laboratories, EMR's, billing, and scheduling systems, and with disparate data recipients, such as payers for pay for performance (P4P) initiatives and CMS for the PQRI program. In addition, WellCentive systems offer a comprehensive set of reporting tools that allow the user to design and generate a wide variety of standard and user-specified reports in a host of formats, including charts, graphs and gauges.
For more information, visit http://www.wellcentive.com .
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