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Web-based Scheduling Software is the New Online Shopping Cart for Services
Date:6/24/2009

12% of respondents saw an increase in business of 30% or more. Similar to e-commerce online shopping, businesses derived a significant revenue impact by allowing customers to schedule and pay for appointments via the Internet.

Almost as important to survey respondents was the need to save time by reducing the inherent inefficiencies in the appointment-scheduling process. Nearly 100% of respondents reported saving time using the Appointment-Plus online scheduling system and over 50% reported a "substantial" time saving. The survey also confirmed a reduction in customer no-shows as a result of the automated appointment confirmations and reminders generated by the system.

Results revealed that the most popular Appointment-Plus optional module is the Repeat Customer Reminder™ system. This feature automatically scans the customer base of the business for customers who have not scheduled within a designated time (i.e. 90 days). The system then automatically emails the customers a scheduling reminder with a link to allow immediate scheduling.

"It's exciting to see Appointment-Plus accomplish exactly what it was designed to do, drive new business, increase scheduling efficiencies, and create customer satisfaction, " said Bob La Loggia, president of Appointment-Plus. "Adding the ability for a customer base to schedule online can benefit virtually any service-based business or organization."

StormSource Software, Inc. is a technology firm that specializes in the development of web-based scheduling and appointment software for a wide variety of applications and industries. StormSource's flagship product is the Appointment-Plus online scheduling system. StormSource Software clients include Fortune 500 companies such as Pepsi and Comcast, federal and local government, universities and schools, and small/medium sized businesses worldwide. In 2007, Microsoft Corp. selected StormSource's Appointment-Plus
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Source: PRWeb
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