Navigation Links
Web-based Scheduling Software is the New Online Shopping Cart for Services
Date:6/24/2009

Survey confirms that online scheduling converts Internet surfers into new customers, provides customer self-scheduling convenience, and produces high return on investment

Scottsdale, AZ (PRWEB) June 24, 2009 -- Appointment-Plus (www.appointment-plus.com), the industry leader in web-based scheduling software, released findings from its annual client survey confirming that online customer self-scheduling produces a "shopping cart effect" on consumers of services. Internet consumers, well versed in the e-commerce process for product purchases, are now turning their demand to the scheduling of services over the Internet. The efficiency and satisfaction of scheduling and paying for an appointment without having to call the service provider mirrors the e-commerce shopping cart process familiar to consumers.

The annual survey was made available to Appointment-Plus online scheduling software users during January 2009. Over 6% of the Appointment-Plus client base responded to the survey. The survey findings indicate that service-based businesses from over 100 industries are now using online customer self-scheduling. Top industry users include massage therapists, chiropractors, salons, medical providers, and universities and colleges.

The survey revealed that the top reason why businesses choose to utilize online scheduling solutions is to drive new business. Over 56% of the survey respondents reported that the primary reason for implementing online scheduling was to expand the ability of customers to schedule appointments while online. Nearly 50% of respondents saw a significant increase in appointments after implementing customer self-scheduling. Over 12% of respondents saw an increase in business of 30% or more. Similar to e-commerce online shopping, businesses derived a significant revenue impact by allowing customers to schedule and pay for appointments via the Internet.

Almost as important to survey respondents was the need to save time by reducing the inherent inefficiencies in the appointment-scheduling process. Nearly 100% of respondents reported saving time using the Appointment-Plus online scheduling system and over 50% reported a "substantial" time saving. The survey also confirmed a reduction in customer no-shows as a result of the automated appointment confirmations and reminders generated by the system.

Results revealed that the most popular Appointment-Plus optional module is the Repeat Customer Reminder™ system. This feature automatically scans the customer base of the business for customers who have not scheduled within a designated time (i.e. 90 days). The system then automatically emails the customers a scheduling reminder with a link to allow immediate scheduling.

"It's exciting to see Appointment-Plus accomplish exactly what it was designed to do, drive new business, increase scheduling efficiencies, and create customer satisfaction, " said Bob La Loggia, president of Appointment-Plus. "Adding the ability for a customer base to schedule online can benefit virtually any service-based business or organization."

StormSource Software, Inc. is a technology firm that specializes in the development of web-based scheduling and appointment software for a wide variety of applications and industries. StormSource's flagship product is the Appointment-Plus online scheduling system. StormSource Software clients include Fortune 500 companies such as Pepsi and Comcast, federal and local government, universities and schools, and small/medium sized businesses worldwide. In 2007, Microsoft Corp. selected StormSource's Appointment-Plus software as its preferred online scheduling system.

###

Read the full story at http://www.prweb.com/releases/2009/06/prweb2561404.htm.


'/>"/>
Source: PRWeb
Copyright©2009 Vocus, Inc.
All rights reserved

Related medicine news :

1. HealthFrontier Introduces New Innovation in Web-Based Remote Health Monitoring Technology
2. New Web-Based Medication Management Service Can Help Save Healthcare Dollars
3. Here to Help(TM): Unique Program Combines Direct Personal Assistance With Web-Based Resources to Improve Opioid Dependence Treatment Outcomes
4. AGA Medical Corporation Launches Fourth Web-Based Stroke Education and Awareness Video Featuring Professional Football Player Tedy Bruschi
5. Honeywell LifeStream(TM) Products Improve Patient Care by Offering Greater Access to Web-Based Health Information
6. Contract Drug Development Resource, goBalto, Launches New Web-Based Platform, goBalto.com
7. Health Authority Offers Expedient, Web-Based Medicaid Enrollment Service
8. AGA Medical Corporation Launches Third Web-Based Stroke Education and Awareness Video Featuring Professional Football Player Tedy Bruschi
9. Michael J. Fox Foundation Joins Effort to Recruit 10,000 People With Parkinsons Disease to New Web-Based PD Research Community
10. United Concordia Dental Enhances Its Web-Based Find a Dentist Tool
11. GE Healthcare Introduces New Web-Based Diagnostic Viewer with Workflow Integration and Streaming Technology for Hospitals in Asia
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/18/2017)... ... 17, 2017 , ... CONTACT:, Glenn Vallecillos, MD, FACS, +1 ... Dr. Glenn Vallecillos experiments SculpSure, the hot, new, aesthetic, non-surgical procedure ... been centered around that idea that to achieve ones desired results a surgical ...
(Date:2/17/2017)... ... 17, 2017 , ... Smiles by Seese is a comprehensive family dental ... Seese leads the practice as a skilled and highly credentialed dentist who is qualified ... serves patients of all ages with excellence in general, restorative, and cosmetic dentistry ...
(Date:2/17/2017)... ... 17, 2017 , ... For the first time, International Scholarship ... exhibit floor for the 2017 HIMSS Conference & Exhibition at the ... more than 40,000 healthcare industry professionals are expected at the conference, where they ...
(Date:2/17/2017)... ... February 17, 2017 , ... Qualis Health, one ... in the 8th Annual DecisionHealth Platinum Awards in recognition of its innovative healthcare ... is recognized across multiple award categories, highlighting four of the organization’s current programs:, ...
(Date:2/17/2017)... ... February 17, 2017 , ... ... executives and focusing on all facets of clinical trial planning and management. Pharmica ... patient engagement, and more. In addition, attendees stopping by Pharmica’s booth were able ...
Breaking Medicine News(10 mins):
(Date:2/17/2017)... NEW YORK , Feb. 17, 2017 /PRNewswire/ ... announced today the partnership of their 3D body ... in healthcare IT.  The new integration will be ... on an interactive model of the human body. ... data saves clinicians time, while also increasing the ...
(Date:2/16/2017)... , Feb. 16, 2017 Absorption Systems, ... and medical devices, is pleased to announce that its ... been selected as a winner of the 2017 Executive ... Magazine and recognizes driven executives for their creative ... ethic. The awards ceremony and celebration is on March ...
(Date:2/16/2017)... (NYSE: DVA ) today announced results for the ... Net income attributable to DaVita Inc. for the quarter and ... per share and $880 million, or $4.29 per share, respectively. ... for the quarter and year ended December 31, 2016, excluding ... per share, and $789 million, or $3.85 per share, respectively. ...
Breaking Medicine Technology: