Navigation Links
Web-based Scheduling Software is the New Online Shopping Cart for Services

Survey confirms that online scheduling converts Internet surfers into new customers, provides customer self-scheduling convenience, and produces high return on investment

Scottsdale, AZ (PRWEB) June 24, 2009 -- Appointment-Plus (, the industry leader in web-based scheduling software, released findings from its annual client survey confirming that online customer self-scheduling produces a "shopping cart effect" on consumers of services. Internet consumers, well versed in the e-commerce process for product purchases, are now turning their demand to the scheduling of services over the Internet. The efficiency and satisfaction of scheduling and paying for an appointment without having to call the service provider mirrors the e-commerce shopping cart process familiar to consumers.

The annual survey was made available to Appointment-Plus online scheduling software users during January 2009. Over 6% of the Appointment-Plus client base responded to the survey. The survey findings indicate that service-based businesses from over 100 industries are now using online customer self-scheduling. Top industry users include massage therapists, chiropractors, salons, medical providers, and universities and colleges.

The survey revealed that the top reason why businesses choose to utilize online scheduling solutions is to drive new business. Over 56% of the survey respondents reported that the primary reason for implementing online scheduling was to expand the ability of customers to schedule appointments while online. Nearly 50% of respondents saw a significant increase in appointments after implementing customer self-scheduling. Over 12% of respondents saw an increase in business of 30% or more. Similar to e-commerce online shopping, businesses derived a significant revenue impact by allowing customers to schedule and pay for appointments via the Internet.

Almost as important to survey respondents was the need to save time by reducing the inherent inefficiencies in the appointment-scheduling process. Nearly 100% of respondents reported saving time using the Appointment-Plus online scheduling system and over 50% reported a "substantial" time saving. The survey also confirmed a reduction in customer no-shows as a result of the automated appointment confirmations and reminders generated by the system.

Results revealed that the most popular Appointment-Plus optional module is the Repeat Customer Reminder™ system. This feature automatically scans the customer base of the business for customers who have not scheduled within a designated time (i.e. 90 days). The system then automatically emails the customers a scheduling reminder with a link to allow immediate scheduling.

"It's exciting to see Appointment-Plus accomplish exactly what it was designed to do, drive new business, increase scheduling efficiencies, and create customer satisfaction, " said Bob La Loggia, president of Appointment-Plus. "Adding the ability for a customer base to schedule online can benefit virtually any service-based business or organization."

StormSource Software, Inc. is a technology firm that specializes in the development of web-based scheduling and appointment software for a wide variety of applications and industries. StormSource's flagship product is the Appointment-Plus online scheduling system. StormSource Software clients include Fortune 500 companies such as Pepsi and Comcast, federal and local government, universities and schools, and small/medium sized businesses worldwide. In 2007, Microsoft Corp. selected StormSource's Appointment-Plus software as its preferred online scheduling system.


Read the full story at

Source: PRWeb
Copyright©2009 Vocus, Inc.
All rights reserved

Related medicine news :

1. HealthFrontier Introduces New Innovation in Web-Based Remote Health Monitoring Technology
2. New Web-Based Medication Management Service Can Help Save Healthcare Dollars
3. Here to Help(TM): Unique Program Combines Direct Personal Assistance With Web-Based Resources to Improve Opioid Dependence Treatment Outcomes
4. AGA Medical Corporation Launches Fourth Web-Based Stroke Education and Awareness Video Featuring Professional Football Player Tedy Bruschi
5. Honeywell LifeStream(TM) Products Improve Patient Care by Offering Greater Access to Web-Based Health Information
6. Contract Drug Development Resource, goBalto, Launches New Web-Based Platform,
7. Health Authority Offers Expedient, Web-Based Medicaid Enrollment Service
8. AGA Medical Corporation Launches Third Web-Based Stroke Education and Awareness Video Featuring Professional Football Player Tedy Bruschi
9. Michael J. Fox Foundation Joins Effort to Recruit 10,000 People With Parkinsons Disease to New Web-Based PD Research Community
10. United Concordia Dental Enhances Its Web-Based Find a Dentist Tool
11. GE Healthcare Introduces New Web-Based Diagnostic Viewer with Workflow Integration and Streaming Technology for Hospitals in Asia
Post Your Comments:
(Date:12/1/2015)... , ... December 01, 2015 , ... World Patent ... Multi Jar, a container patent that allows for easier packing and organizing of items ... is worth $90 billion," says Scott Cooper, CEO and Creative Director of World Patent ...
(Date:12/1/2015)... ... December 02, 2015 , ... ... events and association with initiation of treatment for osteoporosis ”. , As corresponding ... pharmacological treatment in patients diagnosed with osteoporosis. Based on a large US managed ...
(Date:12/1/2015)... ... December 01, 2015 , ... Integrated ... acquisition by Jordan Industries International, LLC (“JII”). , With support from JII, Integrated ... maintenance services to hospitals, surgery centers, clinics, research labs and medical facilities across ...
(Date:12/1/2015)... ... 2015 , ... According to an article published on November 16th ... the U.S. Department of Health and Human Services, claiming that any states which do ... the clause in the law prohibiting the denial of coverage for pre-existing conditions. The ...
(Date:12/1/2015)... ... December 01, 2015 , ... Baptist Medical Center ... and is the only hospital in the region providing what is known as ... transcatheter pacing patients were revealed recently at a medical conference and published in ...
Breaking Medicine News(10 mins):
(Date:12/1/2015)... , Dec. 1, 2015 As enforcement of ... Chain Security Act (DSCSA) approaches, InfiniTrak ... independent pharmacies comply with looming FDA regulations. ... is entering endorsement agreements with State Pharmacy Associations, ... administration organization (PSAO) to exclusively provide the InfiniTrak ...
(Date:12/1/2015)... ) ... "Spinal Muscular Atrophy Market - Pipeline Assessment, ... 2023" report to their offering. ... addition of the "Spinal Muscular Atrophy ... and Forecast 2015 - 2023" report ...
(Date:12/1/2015)... AMSTERDAM , Dec. 1, 2015 /PRNewswire/ -- ... announced SkyFlow , an X-ray imaging software that ... clinicians decide not to use a grid, at the ... (RSNA) 1 . SkyFlow is Philips, first digital ... for grid-less radiography, which improves clinician,s workflow and supports ...
Breaking Medicine Technology: