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Web-based Scheduling Software is the New Online Shopping Cart for Services
Date:6/24/2009

Survey confirms that online scheduling converts Internet surfers into new customers, provides customer self-scheduling convenience, and produces high return on investment

Scottsdale, AZ (PRWEB) June 24, 2009 -- Appointment-Plus (www.appointment-plus.com), the industry leader in web-based scheduling software, released findings from its annual client survey confirming that online customer self-scheduling produces a "shopping cart effect" on consumers of services. Internet consumers, well versed in the e-commerce process for product purchases, are now turning their demand to the scheduling of services over the Internet. The efficiency and satisfaction of scheduling and paying for an appointment without having to call the service provider mirrors the e-commerce shopping cart process familiar to consumers.

The annual survey was made available to Appointment-Plus online scheduling software users during January 2009. Over 6% of the Appointment-Plus client base responded to the survey. The survey findings indicate that service-based businesses from over 100 industries are now using online customer self-scheduling. Top industry users include massage therapists, chiropractors, salons, medical providers, and universities and colleges.

The survey revealed that the top reason why businesses choose to utilize online scheduling solutions is to drive new business. Over 56% of the survey respondents reported that the primary reason for implementing online scheduling was to expand the ability of customers to schedule appointments while online. Nearly 50% of respondents saw a significant increase in appointments after implementing customer self-scheduling. Over
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