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WPP Implements Integrated Solution to Enhance Customer Service and Workflow Management in Its Service Department
Date:11/4/2013

(PRWEB) November 04, 2013

Worldwide Power Products (WPP), a power-generation equipment provider to industrial and petroleum clients worldwide, today announced it has deployed a new, expertly-configured solution that will unify, coordinate and provide visibility into the processes and activities surrounding its Service offering. Delivered by software company Asset Optics, the computerized system will increase departmental operating efficiencies, reduce costs and enable WPP to provide even better, more effective service to its clients.

“The system we have configured for WPP will provide a more coordinated and integrated business workflow between sales, operations and finance,” said Asset Optics Founder Mike Edwards. “All departments engaged with the customer will now have, in a single location, complete visibility into all customer interactions.”

Having this 360-degree visibility is a key to providing the excellent service that is WPP’s hallmark, as it enables all departments to view, and if necessary follow-up on, any prior customer interactions, no matter where or with whom they occurred.

Asset Optics has also created a data-driven workflow that works with feedback in work orders to help the Service sales team follow through on additional work technicians identify in the field. With a click of the Workflow button, the system will take the details from a mechanic to a quote that can be refined and sent out immediately to the customer, giving them the information they need to make a timely and informed decision.

“As a very rapidly growing company, WPP found that its processes were following their own technology paths and becoming increasingly disconnected from one another,” said WPP Executive VP Mark Lum. “Implementing this system accomplishes for our internal operating departments what we have already achieved
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