Navigation Links
WPP Implements Integrated Solution to Enhance Customer Service and Workflow Management in Its Service Department
Date:11/4/2013

(PRWEB) November 04, 2013

Worldwide Power Products (WPP), a power-generation equipment provider to industrial and petroleum clients worldwide, today announced it has deployed a new, expertly-configured solution that will unify, coordinate and provide visibility into the processes and activities surrounding its Service offering. Delivered by software company Asset Optics, the computerized system will increase departmental operating efficiencies, reduce costs and enable WPP to provide even better, more effective service to its clients.

“The system we have configured for WPP will provide a more coordinated and integrated business workflow between sales, operations and finance,” said Asset Optics Founder Mike Edwards. “All departments engaged with the customer will now have, in a single location, complete visibility into all customer interactions.”

Having this 360-degree visibility is a key to providing the excellent service that is WPP’s hallmark, as it enables all departments to view, and if necessary follow-up on, any prior customer interactions, no matter where or with whom they occurred.

Asset Optics has also created a data-driven workflow that works with feedback in work orders to help the Service sales team follow through on additional work technicians identify in the field. With a click of the Workflow button, the system will take the details from a mechanic to a quote that can be refined and sent out immediately to the customer, giving them the information they need to make a timely and informed decision.

“As a very rapidly growing company, WPP found that its processes were following their own technology paths and becoming increasingly disconnected from one another,” said WPP Executive VP Mark Lum. “Implementing this system accomplishes for our internal operating departments what we have already achieved for our inventory database and maintenance methodology?computerized, integrated solutions that put the customer’s needs first.”

About AssetOptics
AssetOptics is a privately held company with deep domain expertise in Enterprise Asset Management. AssetOptics CMMS/EAM is a native Force.com application, benefiting from the reliability, scalability and performance of salesforce.com’s trusted enterprise cloud computing platform. To test drive AssetOptics CMMS / EAM, please visit the AppExchange at http://www.salesforce.com/appexchange/.

For more information about AssetOptics.com, please visit http://www.AssetOptics.com or call 678-932-9286.

About Worldwide Power Products
Recognized by Forbes Magazine as one of America’s 100 Most Promising Companies and ranked among the Inc. 500 fastest growing privately-held companies, Worldwide Power Products specializes in power generation equipment including new and used engines and generator sets. As an independent company based in Houston, Texas, the company buys and sells new and used generator sets and engines worldwide. In addition, the firm provides engineering, maintenance and repair plus rental services. Generator sets range in size from 20kW - 3000kW and engines range in size from 150hp - 4000hp. Brand specialties include Caterpillar generator sets and engines and Cummins generator sets. For more information and a complete list of inventory, visit: http://www.wpowerproducts.com.

Read the full story at http://www.prweb.com/releases/2013/11/prweb11291316.htm.


'/>"/>
Source: PRWeb
Copyright©2012 Vocus, Inc.
All rights reserved

Related medicine news :

1. Acclaim Health Implements CellTrak CareManager™ to Enhance Client Care
2. Mega Travel Club Travel Services (also known as mytsonline) Implements New Program to Help Members Avoid the Internet Scams and Ripoffs
3. Study implements community-based approach to treat HIV-infection in rural Uganda
4. Integrated Playout Automation Market & CiaB Market Worth $146 Million by 2017 – New Report by Marketsandmarkets
5. UrgentRad Teleradiology, LLC Announces Membership with the Urgent Care Integrated Network at the Urgent Care Association of America Fall Conference
6. The Delray Recovery Center Hosts "Integrated Treatment for Co-Occurring Disorders" Workshop
7. EXAQ, Inc. Creating Integrated Workflow Solutions with Dragon Medical Practice Edition 2 and Customized Support
8. Urgent Care Integrated Network (UCIN) to Sponsor Mixer at UCAOA Fall Conference October 3rd, 2013
9. Urgent Care Integrated Network (UCIN) to Exhibit at UCAOA Fall Conference in Glendale, AZ
10. Quantum Computing Market and Photonic Integrated Circuit Market Worth $1,547.6 Million by 2022 - New Report by MarketsandMarkets
11. Integrated Dermatology Group Expands National Presence with Acquisition of Dermatology Center of Yuma in Arizona
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:5/5/2016)... IN (PRWEB) , ... May 05, 2016 , ... ... benefits advisory organization, announces McLaughlin & Smoak Benefits as the latest addition to ... Smoak Benefits has a dedicated team of compliance, wellness, human resources, and health ...
(Date:5/5/2016)... ... May 05, 2016 , ... Michael ... charity program created to assist the people of their local community. The agency ... organizations and community leaders. Their hope is to bring awareness to important local ...
(Date:5/5/2016)... ... May 05, 2016 , ... ... community enrichment program serving families of greater Dubuque, IA. The current campaign fundraises ... and honorably discharged veterans. Donations to Veteran’s Freedom Center may now be made ...
(Date:5/5/2016)... ... May 05, 2016 , ... TIME for Kids and The ZAC Foundation – ... partnership to reach nearly 1 million children with important water safety messages before summer ... leading cause of accidental death in children one to 6 years of age. ...
(Date:5/5/2016)... ... 05, 2016 , ... The 2016 Nike Soccer Camp will be directed by ... coaching staff. Together they bring their winning Vandals coaching philosophy to young athletes. Programs ... 5-13, and high school players. Session dates are as follows: , Youth Day Camp ...
Breaking Medicine News(10 mins):
(Date:5/4/2016)... Valeritas Holdings, Inc. (OTCQB: VLRX) ... offering (APO). This was accomplished via a reverse merger ... a private placement of approximately 5 million shares of ... Under the terms of the reverse merger, which ... will trade on the OTC Markets under the symbol ...
(Date:5/4/2016)... , May 4, 2016 ... addition of the  "Global Acute Ischemic Stroke ...  report to their offering.       ... Global Acute Ischemic Stroke Market and ... into Acute Ischemic Stroke pipeline products, Acute ...
(Date:5/4/2016)... 4, 2016 Research ... "Global Actinic Keratosis Market and Competitive Landscape ...      (Logo: http://photos.prnewswire.com/prnh/20160330/349511LOGO ... Competitive Landscape Highlights 2016, provides comprehensive insights ... epidemiology, Actinic Keratosis market valuations and forecast, ...
Breaking Medicine Technology: