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Voyance Announces Two-Year Contract Renewal for National Benchmarking Program with Physician Hospitals of America

Branford, CT (PRWEB) June 03, 2013

Voyance, healthcare’s leading provider of patient satisfaction, benchmarking, and perception management solutions, and PHA, the industry’s most credible advocate and resource center for physician owned hospitals, confirmed that they have signed a two-year contract renewal. Voyance has provided healthcare and technology leadership, serving as the clinical, operational, and financial benchmarking arm for PHA since 2008, and has recently completed data collection for the 20th consecutive quarter.

As PHA’s partner, Voyance electronically collects member feedback using innovative surveying techniques and real-time validation methods that ensure accurate and reliable data collection. This approach helps PHA’s members and PHA leadership have a true sense of hospital and census performance. The survey drills deeply into key performance measures tied to outcome of care, process of care, operational best practices and HCAHPS® performance. Finance looks at both drivers and results to arm hospital leadership with insight to opportunity.

“Voyance has enjoyed working with PHA these past five years and looks forward to continuing our partnership. PHA has excelled in every respect of process adherence, and through internal modeling, their nearly flawless adherence to SCIP protocol has helped this census preserve an extremely low presence of Surgical Site Infections (SSIs),” notes Paul Faraclas, President and CEO of Voyance. “It has been a privilege to work with this association and witness sustained excellence in numerous quality measurements since 2008.”

John Richardson, Executive Director at PHA, has been instrumental in creating continued momentum and participation with the national PHA benchmarking program. “Working with Paul over the years has allowed PHA to demonstrate the high quality, low cost healthcare the physician-owned hospital industry provides,” Richardson commented. “The benchmarking program is also a valuable membership benefit and tool and PHA could not provide it without the help from the team at Voyance.”

The partnership between Voyance and PHA will continue to support PHA’s mission to better the physician owned hospital industry and to provide meaningful data to PHA’s members. For more information about the program and becoming a member, please click here.

About Voyance
Voyance offers a wide range of products and solutions that help healthcare organizations improve overall performance. With a client base that spans across nine healthcare markets, all fifty states, and the trusted partnership of many prestigious management groups and consultants, Voyance has helped thousands of providers become top-performers. Our innovative solutions help clients manage external and internal perception, implement quality and process improvement initiatives, and evaluate corporate performance. Voyance is the clinical benchmarking arm of PHA and the Ambulatory Surgery Center Association (ASCA), and is a CMS-approved CAHPS® vendor.

About PHA
Physician Hospitals of America offers support, advocacy and educational services to the physician owned hospital industry, reflecting at all times the best interests of the patients, physicians, and other specialty providers. PHA envisions a healthcare system focused primarily on quality patient care, in which physicians are involved in every aspect of delivery. To learn more about PHA, please visit

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