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Voyance Announces Two-Year Contract Renewal for National Benchmarking Program with Physician Hospitals of America
Date:6/3/2013

Branford, CT (PRWEB) June 03, 2013

Voyance, healthcare’s leading provider of patient satisfaction, benchmarking, and perception management solutions, and PHA, the industry’s most credible advocate and resource center for physician owned hospitals, confirmed that they have signed a two-year contract renewal. Voyance has provided healthcare and technology leadership, serving as the clinical, operational, and financial benchmarking arm for PHA since 2008, and has recently completed data collection for the 20th consecutive quarter.

As PHA’s partner, Voyance electronically collects member feedback using innovative surveying techniques and real-time validation methods that ensure accurate and reliable data collection. This approach helps PHA’s members and PHA leadership have a true sense of hospital and census performance. The survey drills deeply into key performance measures tied to outcome of care, process of care, operational best practices and HCAHPS® performance. Finance looks at both drivers and results to arm hospital leadership with insight to opportunity.

“Voyance has enjoyed working with PHA these past five years and looks forward to continuing our partnership. PHA has excelled in every respect of process adherence, and through internal modeling, their nearly flawless adherence to SCIP protocol has helped this census preserve an extremely low presence of Surgical Site Infections (SSIs),” notes Paul Faraclas, President and CEO of Voyance. “It has been a privilege to work with this association and witness sustained excellence in numerous quality measurements since 2008.”

John Richardson, Executive Director at PHA, has been instrumental in creating '/>"/>

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