PITTSBURGH, Oct. 28 /PRNewswire/ -- Vocollect Healthcare Systems, Inc., the leader in voice-assisted care for the long-term care industry, announces that it has named Michael French as Vice President of Customer Experience. French assumes the role effective December 1st.
French's career spans more than 11 years in consulting and operations leadership roles, serving diverse industries including healthcare, life sciences/pharmaceutical, manufacturing, energy, public sector/non-profit, and financial services. His portfolio of experience spans large-scale enterprise application implementations for Siebel(R), JDEdwards(R), and Oracle(R); business-driven information technology transformation for global Fortune 500 companies; and over 300+ successful business process transformation initiatives.
"Customer experience is all about building trust," said French. "In my new role, I am committed to exceeding customer expectations in all facets of our relationship - from our earliest touch points, to smooth deployment, to culture change that empowers caregivers with all they need to deliver higher quality care, to ongoing world-class support. Given the powerful way in which AccuNurse transforms the lives of caregivers and the residents they care for, we have a unique opportunity to help clients realize unprecedented levels of quality, productivity, and financial performance."
Jim Quasey, president of Vocollect Healthcare Systems adds, "Our ongoing commitment to clients goes well beyond technical support. We are constantly on the lookout for ways to enhance the overall experience of working with our team, to help clients realize their full potential with AccuNurse. Mike French brings a wealth of experience leveraging technology to drive successful process improvements, business transformations, and customer satisfaction. We are delighted to welcome an executive of Mike's pedigree to our rapidly growing business."
French graduated valedictorian and summa cum laude with bachelors of the arts degrees in management of information systems, English, and sociology. French is a member of the Service & Support Professionals Association and provides community service for the Special Olympics and Habitat for Humanity, both domestically and abroad.
About Vocollect Healthcare Systems
AccuNurse voice-assisted care from Vocollect Healthcare Systems, Inc. makes it easy for healthcare professionals to retrieve care needs on-demand, chart activities as they are completed, and Silent Page each other for help. Organizations using AccuNurse benefit from lower operating costs, maximized reimbursements, and improved quality of care. Vocollect Healthcare Systems is a subsidiary of Vocollect, Inc., the global leader in voice technology and delivering performance improvements in productivity, accuracy, cost reduction and worker satisfaction for mobile employees on six continents. http://www.accunurse.com
Vocollect(R) is a registered trademark of Vocollect, Inc.; AccuNurse(R) is a registered trademark of Vocollect Healthcare Systems. Oracle(R), JDEdwards(R), and Siebel(R) are registered trademarks of The Oracle Corporation.
|SOURCE Vocollect Healthcare Systems, Inc.|
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