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Vocantas CallAssure provides hospitals with automated solution for post-discharge patient follow-up
Date:10/11/2007

data via telephone or email and so conduct the necessary follow-up only with those patients who require post-discharge attention. Callers can be transferred to live attendants who can deal with the patient immediately. And even where no further action is indicated, data are collected for statistical trends and patient satisfaction analysis.

CallAssure is easily integrated into existing telephone systems and can either be installed on site or hosted by Vocantas. Vocantas CallAssure strictly adheres to privacy policies in both Canada and the U.S., ensuring that patient information is kept secure and that only the appropriate hospital resources have access to private health information.

About Vocantas

Vocantas is a developer of interactive voice response solutions (IVRS) that use advanced computer telephony and speech technology to provide its customers with cost-effective customer outreach solutions. The company's easy-to-use, turn-key solutions offer customizable core features and optional enhancements that integrate seamlessly with existing systems. Its products have particular application in the healthcare, utilities and customer service environments where they have been proven to increase efficiencies while minimizing operational costs. CallAssure, an IVRS optimized for hospitals to follow-up on discharged patients, has recently completed clinical trials in North American hospital environments with favourable results. For more information, please visit http://www.vocantas.com.


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