Navigation Links
Veterans Give High Marks to VA Pharmacies
Date:10/1/2009

J.D. Power Survey Documents "Customer Satisfaction"

WASHINGTON, Oct. 1 /PRNewswire-USNewswire/ -- Secretary of Veterans Affairs Eric K. Shinseki announced J.D. Power and Associates, a firm specializing in consumer surveys, has given VA pharmacies some of the highest customer satisfaction scores in a national sampling of pharmacy customers.

"Veterans are our clients. Providing the highest quality pharmacy services is an essential part of delivering health care to our nation's heroes," said Secretary Shinseki. "As we transform VA and move forward, we will make certain that our approach in delivering health care is, first and foremost, Veteran-centric."

J.D. Power and Associates surveyed about 12,000 pharmacy customers who use pharmacy retailers, including independent and mail-out pharmacies, chain drug stores, mass merchandisers and supermarkets. VA received an "Among the Best" ranking for the mail order category, the same overall ranking as Kaiser Permanente Pharmacy and Prescriptions Solutions.

Among the factors examined in the J.D. Power and Associates 2009 National Pharmacy Study were pharmacy environment, price and value of prescription drugs, experience with online ordering and mail delivery, and experience with pharmacist and non-pharmacist staff.

Every Veteran enrolled in the VA health care system is eligible to receive prescription medications, over-the-counter medications, and medical and surgical supplies.

In 2008, VA provided approximately 126 million outpatient prescriptions to more than 4.4 million patients.

VA operates seven mail-out pharmacies, known officially as consolidated mail outpatient pharmacies. They are located in Charleston, S.C.; Dallas; Hines, Ill.; Leavenworth, Kan.; Murfreesboro, Tenn.; Chelmsford, Mass.; and Tucson, Ariz. These facilities support VA's health care mission through advanced automated production technologies to dispense and mail prescriptions to eligible Veterans.

In addition to supporting VA health care facilities, the mail-out pharmacies also support the Civilian Health and Medical Program for VA and the Naval Medical Center in San Diego.

To see the full survey results, visit http://www.jdpower.com/healthcare/articles/2009-National-Pharmacy-Study.

SOURCE U.S. Department of Veterans Affairs


'/>"/>
SOURCE U.S. Department of Veterans Affairs
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Researchers develop an integrated treatment for veterans with chronic pain and posttraumatic stress
2. Veterans Healing Initiative Formed to Help Meet Burgeoning Addiction and Mental Health Issues of Returning U.S. Veterans
3. VA Warns Veterans of Telephone Prescription Scam
4. NAMI-OC Front Line Supports Veterans and Now Veterans Walk to Support NAMI-OC
5. TheraCare Expands Services to Offer Free Home Care to Qualifying Area Veterans and Spouses
6. The American Legion Appeals to Congress for Compassionate Treatment of Women Veterans
7. Trauma From Iraq Could Alter Veterans Brains
8. Give an Hour(TM)s Volunteer Mental Health Professionals Provide Nearly $1.7 Million in Services to Iraq and Afghanistan Veterans, Families, and Communities
9. Veterans to TEE Off in Iowa City at National Tournament
10. Service Dogs Help Traumatized Veterans Heal
11. VA Honors Veterans Who Are Artists, Performers
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/13/2017)... N.Y (PRWEB) , ... October 13, 2017 , ... Lori ... became a member of ElderCounsel, a national organization of elder law and special needs ... changing laws and rules. It also provides a forum to network with elder law ...
(Date:10/13/2017)... ... October 13, 2017 , ... Many families have long-term insurance that ... insurance companies have a waiver for care if the client has a cognitive impairment ... family pays for care, is often waived, so the benefits from their insurance start ...
(Date:10/13/2017)... ... ... Ellevate Network, the leading network for professional women, brought together some of ... their inaugural Summit in New York City in June. The event was livestreamed with ... 3 million. To watch the Mobilize Women video, click here . , ...
(Date:10/13/2017)... ... October 13, 2017 , ... Yisrayl Hawkins, Pastor and Overseer ... one of the most popular and least understood books in the Holy Scriptures, Revelation. ... descriptions that have baffled scholars for centuries. Many have tossed it off as mere ...
(Date:10/13/2017)... ... October 13, 2017 , ... ... Software Development, has been awarded a contract by the Center for Medicare and ... aims to accelerate the enterprise use of Agile methodologies in a consistent and ...
Breaking Medicine News(10 mins):
(Date:9/22/2017)... AVACEN Medical (AVACEN) announced that its CE-Marked ... those with the widespread pain associated with fibromyalgia in ... Essex, England commented, "I had ... no sleep at all, tremendous pain, with every movement ... [the AVACEN 100] enough, how this has and is ...
(Date:9/18/2017)... Sept. 18, 2017 EpiVax, Inc. ... bioinformatics and immune engineering, today announced a ... A (H7N9) vaccine. ... seasonal influenza and presents a challenge for ... exposure to be effective. Using state-of-the-art bioinformatics and ...
(Date:9/12/2017)... , Sept. 12, 2017  ValGenesis Inc., ... Solutions (VLMS), is pleased to announce the appointment ... member of its Board of Directors and Chairman ... VLMS enables life science companies to manage their ... use of paper in this process. Furthermore, ValGenesis ...
Breaking Medicine Technology: