Navigation Links
Veterans Give High Marks to VA Pharmacies
Date:10/1/2009

J.D. Power Survey Documents "Customer Satisfaction"

WASHINGTON, Oct. 1 /PRNewswire-USNewswire/ -- Secretary of Veterans Affairs Eric K. Shinseki announced J.D. Power and Associates, a firm specializing in consumer surveys, has given VA pharmacies some of the highest customer satisfaction scores in a national sampling of pharmacy customers.

"Veterans are our clients. Providing the highest quality pharmacy services is an essential part of delivering health care to our nation's heroes," said Secretary Shinseki. "As we transform VA and move forward, we will make certain that our approach in delivering health care is, first and foremost, Veteran-centric."

J.D. Power and Associates surveyed about 12,000 pharmacy customers who use pharmacy retailers, including independent and mail-out pharmacies, chain drug stores, mass merchandisers and supermarkets. VA received an "Among the Best" ranking for the mail order category, the same overall ranking as Kaiser Permanente Pharmacy and Prescriptions Solutions.

Among the factors examined in the J.D. Power and Associates 2009 National Pharmacy Study were pharmacy environment, price and value of prescription drugs, experience with online ordering and mail delivery, and experience with pharmacist and non-pharmacist staff.

Every Veteran enrolled in the VA health care system is eligible to receive prescription medications, over-the-counter medications, and medical and surgical supplies.

In 2008, VA provided approximately 126 million outpatient prescriptions to more than 4.4 million patients.

VA operates seven mail-out pharmacies, known officially as consolidated mail outpatient pharmacies. They are located in Charleston, S.C.; Dallas; Hines, Ill.; Leavenworth, Kan.; Murfreesboro, Tenn.; Chelmsford, Mass.; and Tucson, Ariz. These facilities support VA's health care mission through advanced automated production technologies to dispense and mail prescriptions to eligible Veterans.

In addition to supporting VA health care facilities, the mail-out pharmacies also support the Civilian Health and Medical Program for VA and the Naval Medical Center in San Diego.

To see the full survey results, visit http://www.jdpower.com/healthcare/articles/2009-National-Pharmacy-Study.

SOURCE U.S. Department of Veterans Affairs


'/>"/>
SOURCE U.S. Department of Veterans Affairs
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Researchers develop an integrated treatment for veterans with chronic pain and posttraumatic stress
2. Veterans Healing Initiative Formed to Help Meet Burgeoning Addiction and Mental Health Issues of Returning U.S. Veterans
3. VA Warns Veterans of Telephone Prescription Scam
4. NAMI-OC Front Line Supports Veterans and Now Veterans Walk to Support NAMI-OC
5. TheraCare Expands Services to Offer Free Home Care to Qualifying Area Veterans and Spouses
6. The American Legion Appeals to Congress for Compassionate Treatment of Women Veterans
7. Trauma From Iraq Could Alter Veterans Brains
8. Give an Hour(TM)s Volunteer Mental Health Professionals Provide Nearly $1.7 Million in Services to Iraq and Afghanistan Veterans, Families, and Communities
9. Veterans to TEE Off in Iowa City at National Tournament
10. Service Dogs Help Traumatized Veterans Heal
11. VA Honors Veterans Who Are Artists, Performers
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:10/13/2017)... ... October 13, 2017 , ... Coveros, a ... has been awarded a contract by the Center for Medicare and Medicaid Services ... accelerate the enterprise use of Agile methodologies in a consistent and high value ...
(Date:10/12/2017)... ... October 12, 2017 , ... ... sleep apnea using cutting-edge Oventus O2Vent technology. As many as 18 ... characterized by frequent cessation in breathing. Oral appliances can offer significant relief to ...
(Date:10/12/2017)... ... , ... The American College of Medical Informatics (ACMI) will present the 2017 ... Session of AMIA’s Annual Symposium in Washington, D.C. AMIA’s Annual Symposium is ... pioneer in the field of medical informatics, this prestigious award is presented to an ...
(Date:10/12/2017)... ... October 12, 2017 , ... HMP , a leader ... a 2017 Folio Magazine Eddie Digital Award for ‘Best B-to-B Healthcare Website.’ Winners were ... 11, 2017. , The annual award competition recognizes editorial and design excellence across a ...
(Date:10/12/2017)... , ... October 12, 2017 , ... ... the nation's first interactive health literacy software tool, and the Cancer Patient Education ... of cancer patient education, today announce a new strategic alliance. , As ...
Breaking Medicine News(10 mins):
(Date:10/2/2017)... announces the European launch of their new low volume, high throughput ... Cambridge, U.K on October 4th. The new ... unprecedented speed and sensitivity while using far less sample volume through ... ... ...
(Date:9/28/2017)... , Sept. 28, 2017 Hill-Rom Holdings, ... 2017 earnings conference call and webcast on Friday, November ... a.m. (EDT) and ending at approximately 8:30 a.m. (CDT) ... discussing the company,s 2017 financial performance and guidance for ... opportunities, initiatives to enhance operational performance, and long-range financial ...
(Date:9/27/2017)... 27, 2017  Commended for their devotion to personalized service, ... as number one in the South Florida Business Journal,s 50 ... 5000 yearly list, the national specialty pharmacy has found its ... will soon be honored by SFBJ as the 2017 ... Set to receive his award in October, Bardisa said ...
Breaking Medicine Technology: