Navigation Links
Veterans Give High Marks to VA Pharmacies
Date:10/1/2009

J.D. Power Survey Documents "Customer Satisfaction"

WASHINGTON, Oct. 1 /PRNewswire-USNewswire/ -- Secretary of Veterans Affairs Eric K. Shinseki announced J.D. Power and Associates, a firm specializing in consumer surveys, has given VA pharmacies some of the highest customer satisfaction scores in a national sampling of pharmacy customers.

"Veterans are our clients. Providing the highest quality pharmacy services is an essential part of delivering health care to our nation's heroes," said Secretary Shinseki. "As we transform VA and move forward, we will make certain that our approach in delivering health care is, first and foremost, Veteran-centric."

J.D. Power and Associates surveyed about 12,000 pharmacy customers who use pharmacy retailers, including independent and mail-out pharmacies, chain drug stores, mass merchandisers and supermarkets. VA received an "Among the Best" ranking for the mail order category, the same overall ranking as Kaiser Permanente Pharmacy and Prescriptions Solutions.

Among the factors examined in the J.D. Power and Associates 2009 National Pharmacy Study were pharmacy environment, price and value of prescription drugs, experience with online ordering and mail delivery, and experience with pharmacist and non-pharmacist staff.

Every Veteran enrolled in the VA health care system is eligible to receive prescription medications, over-the-counter medications, and medical and surgical supplies.

In 2008, VA provided approximately 126 million outpatient prescriptions to more than 4.4 million patients.

VA operates seven mail-out pharmacies, known officially as consolidated mail outpatient pharmacies. They are located in Charleston, S.C.; Dallas; Hines, Ill.; Leavenworth, Kan.; Murfreesboro, Tenn.; Chelmsford, Mass.; and Tucson, Ariz. These facilities support VA's health care mission through advanced automated production technologies to dispense and mail prescriptions to eligible Veterans.

In addition to supporting VA health care facilities, the mail-out pharmacies also support the Civilian Health and Medical Program for VA and the Naval Medical Center in San Diego.

To see the full survey results, visit http://www.jdpower.com/healthcare/articles/2009-National-Pharmacy-Study.

SOURCE U.S. Department of Veterans Affairs


'/>"/>
SOURCE U.S. Department of Veterans Affairs
Copyright©2009 PR Newswire.
All rights reserved

Related medicine news :

1. Researchers develop an integrated treatment for veterans with chronic pain and posttraumatic stress
2. Veterans Healing Initiative Formed to Help Meet Burgeoning Addiction and Mental Health Issues of Returning U.S. Veterans
3. VA Warns Veterans of Telephone Prescription Scam
4. NAMI-OC Front Line Supports Veterans and Now Veterans Walk to Support NAMI-OC
5. TheraCare Expands Services to Offer Free Home Care to Qualifying Area Veterans and Spouses
6. The American Legion Appeals to Congress for Compassionate Treatment of Women Veterans
7. Trauma From Iraq Could Alter Veterans Brains
8. Give an Hour(TM)s Volunteer Mental Health Professionals Provide Nearly $1.7 Million in Services to Iraq and Afghanistan Veterans, Families, and Communities
9. Veterans to TEE Off in Iowa City at National Tournament
10. Service Dogs Help Traumatized Veterans Heal
11. VA Honors Veterans Who Are Artists, Performers
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:2/18/2017)... Waltham, Massachusetts (PRWEB) , ... February 17, 2017 ... ... be the leading source of disruptive innovation in the industry, according to the ... Insights Reports are based on surveys of the NEJM Catalyst Insights Council, a ...
(Date:2/18/2017)... ... February 17, 2017 , ... Park Cities Pet Sitter President, Joette White, ... Pet Life Radio network. The episode, which was posted this week, features a ... factors led to Park Cities Pet Sitter’s being awarded the 2017 National Association of ...
(Date:2/17/2017)... ... ... Smiles by Seese is a comprehensive family dental practice located ... practice as a skilled and highly credentialed dentist who is qualified to perform a ... all ages with excellence in general, restorative, and cosmetic dentistry . Their services ...
(Date:2/17/2017)... , ... February 17, 2017 , ... ... that allow for the electronic prescribing of controlled and non-controlled substances plus the ... percent of pharmacies in the United States now accept electronic prescriptions, according to ...
(Date:2/17/2017)... ... February 17, 2017 , ... Empowering ... Francis' goals for each and every seminar, session and class she offers. ... five different brainwave tools which help energize creativity, focus mental functions, enhance athletic ...
Breaking Medicine News(10 mins):
(Date:2/16/2017)... DUBLIN , Feb. 16, 2017 ... "Global Markets for Emerging Medical Device Technologies" report to ... ... heart valves, open procedures, general instruments, non-drug coated implantables, large ... have been in use over the last two to three ...
(Date:2/16/2017)... , Feb. 16, 2017 The Lockwood Group (Lockwood), ... Best Place to Work in Connecticut ... the third year in a row that Lockwood has been ... to earn the number-two spot in 2017. The award recognizes ... excellence. The winners were determined through a survey conducted by ...
(Date:2/16/2017)... 16, 2017  Prescription pain medications provided by "physicians ... necessary for long-term opioid use to take hold," according ... edition of The New England Journal of ... more patients in acute pain than in almost any ... FACEP, president of the American College of Emergency Physicians. ...
Breaking Medicine Technology: