Navigation Links
Very good experiences don't just happen for patients
Date:1/28/2012

PROVIDENCE, R.I. A new training program for emergency department staff at Rhode Island Hospital (www.rhodeislandhospital.org) teaches communication skills by having staff take part in simulations of real patient experiences. The goal is to improve the patient experience by standardizing both team and patient communication in an emergency department (ED) setting. The program will be presented at the 12th Annual International Meeting on Simulation in Healthcare (IMSH) in San Diego, Calif.

Principal investigator and lead author Lynn Sweeney, M.D., an emergency medicine physician at Rhode Island Hospital, is a member of the hospital's Simulation Center. Sweeney and her colleagues developed Project CLEAR! (Communication Leading to Excellence and Ameliorating Risk) to give structure and consistency to the manner in which staff communicate with each other and with patients. "This is the first program that we know of its kind to combine traditional teamwork training with simulation-based customer service training," Sweeney says.

"Excellence in health care is no longer defined merely by the quality of clinical care offered, but also by the superiority of service provided to those who seek care. The importance of patient satisfaction has grown over the past decade," she adds. "To be recognized as a top-quality organization, we have to not only provide exceptional care, but our patients and their families have to truly feel how much we care about them."

Project CLEAR! has provided training for a staff of nearly 400, including nurses, physicians, medical assistants and secretaries in one of the busiest emergency departments in the country. The CLEAR! training day includes a 7-hour interactive experience that features three medical simulation scenarios using both standardized patients and high-fidelity manikans, to teach both Crew Resource Management concepts and customer-service. The simulation scenarios are used to elicit specific teaching points that will impact quality of care, safety and service.

The CLEAR! team formed a unique collaboration with the Texas Tech University College of Mass Communications aimed at sustainment of the lessons taught during the training day. The TTU team assisted in designing a logo to give a brand identity to the project, and on creating a variety of visual messaging instruments placed throughout the ED to reinforce the lessons learned during the training. "The goal of the collaboration, in essence, was to create an internal public relations campaign promoting the program's message," Sweeney says.

Sweeney concludes, "We believe Project CLEAR! will have a dramatic impact on the way our ED staff works with patients to provide not only the best possible care, but also an exceptional patient experience as well."

Sweeney's principal affiliation is the Alpert School of Medicine at Brown University, where she serves as assistant professor of emergency medicine. The project is funded by a grant from Lifespan's Department of Risk Management and supported by the University Emergency Medicine Foundation, which staffs the emergency departments at Rhode Island, The Miriam and Hasbro Children's hospitals.


'/>"/>

Contact: Nancy Jean
njean@lifespan.org
Lifespan
Source:Eurekalert

Related medicine news :

1. When errors improve performance: Model describes how experiences influence our perception
2. Brains reward center also responds to bad experiences
3. Drug reduces the increase in fear caused by previous traumatic experiences in mice
4. Are all movie viewing experiences enjoyable?
5. Adverse childhood experiences linked to frequent headache in adults
6. Now Hiring: VoipWalker, Inc. DBA VoiceWalker, Experiences Significant Up-Tick in Business, Enters Hiring Mode
7. "How Facebook Makes Lonely People Even Lonelier" Revealed by Distinguished University of Chicago Professor in Interview with Brian Vaszily on IntenseExperiences.com
8. Aisle7 Experiences Strong Adoption of Wellness Marketing Products in Grocery, Club & Specialty Retail
9. CONSCIOUSNESS BEYOND LIFE by World Renowned Cardiologist, Pim Van Lommel Reveals Scientific Argument for Near-Death Experiences
10. Indianapolis Cosmetic Dentist Utilizes New State-of-the-Art Dental Technology for Better Patient Experiences
11. Happy Feet Clinic Now Open in Buffalo Grove, IL; Starting A Business in Impossible Times: Valuable Insights and Experiences
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:6/24/2016)... ... , ... Those who have experienced traumatic events may suffer from a complex ... as drug or alcohol abuse, as a coping mechanism. To avoid this pain and ... a traumatic event. , Trauma sufferers tend to feel a range of emotions, from ...
(Date:6/24/2016)... , ... June 24, 2016 , ... Marcy was in a crisis. Her son James, ... out at his family verbally and physically. , “When something upset him, he couldn’t control ... use it. He would throw rocks at my other children and say he was going ...
(Date:6/24/2016)... ... June 24, 2016 , ... Global law firm Greenberg Traurig, P.A. ... The attorneys chosen by their peers for this recognition are considered among the top ... Shareholders received special honors as members of this year’s Legal Elite Hall of Fame: ...
(Date:6/24/2016)... San Diego, CA (PRWEB) , ... June 24, 2016 , ... ... up with the American Cancer Society and the Road To Recovery® program to drive ... care to seniors and other adults to ensure the highest quality of life and ...
(Date:6/24/2016)... ... June 24, 2016 , ... People across the U.S. are sharpening their ... Award, an essay contest in which patients and their families pay tribute to a ... the 2016 National Society of Genetic Counselors (NSGC) Annual Education Conference (AEC) this September. ...
Breaking Medicine News(10 mins):
(Date:6/26/2016)... 2016 Jazz Pharmaceuticals plc (Nasdaq: ... Hart-Scott-Rodino Antitrust Improvements Act of 1976, as amended ("HSR"), ... Inc. ("Celator"; Nasdaq: CPXX ) expired effective ... As previously announced on May 31, 2016, ... agreement under which Jazz Pharmaceuticals has commenced a tender ...
(Date:6/26/2016)... 26, 2016 Story Highlights: ... models within the health care industry is causing providers ... , Deloitte offers a suite of solutions for ... impacting efficient cost optimization: labor resource analysis, revenue cycle ... facilitate better outcomes and better economics ...
(Date:6/24/2016)...  Collagen Matrix, Inc., ("Collagen Matrix") the driving ... collagen and mineral based medical devices for tissue ... Messer has joined the company as Vice ... growing portfolio of oral surgery, neurosurgery, orthopaedic and ... the Collagen Matrix executive team as an accomplished ...
Breaking Medicine Technology: