Verizon Introduces Broadband Video Call Center Link for Deaf or Hard-of-Hearing Customers in Mid-Atlan... (customersupport to people who are deaf o...)

Verizon Introduces Broadband Video Call Center Link for Deaf or Hard-of-Hearing Customers in Mid-Atlantic Region

Date:9/19/2007

customer support to people who are deaf or hard of hearing, blind, or have mobility, speech or cognitive disabilities. There are two such centers, one in Massachusetts and one in California.

Customer service representatives at the centers can recommend services and equipment that make communications easier for people with various disabilities. For example, Verizon offers phones that have photos on the buttons to help people with cognitive difficulties, and phones that operate by remote control for people with physical disabilities.

Some customers with disabilities can get an exemption from charges for calls made to 411 or for operator-assisted calls. Verizon can provide its bill statements in large print or Braille at no extra charge. The company also produces a quarterly newsletter (http://www.verizon.com/forwardaccess) filled with news and information for its customers with disabilities.

While Verizon does not currently sell videophones, the center supports sales of other equipment in support of people with disabilities. [NOTE: See accompanying list of available equipment.]

Verizon's broadband services enable video conferencing across all markets, and the company has more than 7.7 million broadband connections. The company's DSL service is available at various download speeds, and Verizon is the only major U.S. telecom company building an advanced, all-digital, fiber- optic network, on a mass scale, all the way to customers' homes, enabling Verizon FiOS Internet service at up to 30 megabits per second download speeds.

Additionally, Verizon is the only major telecom company whose network has earned the certification of the independent Fiber to the Home Council for providing fiber all the way to customers' homes."

Verizon offers FiOS Internet service in more than 1,700 communities in 16 states, offering downstream connection speeds ranging from up to 5 Mbps (megabits
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Verizon Introduces Broadband Video Call Center Link for Deaf or Hard-of-Hearing Customers in Mid-Atlan...(customersupport to people who are deaf o...),Health