Varian Medical Systems is the world's leading manufacturer of integrated cancer therapy systems. For the past two years, the company has been ranked first in the industry in overall service performance by the ServiceTrak(TM) survey report on radiation oncology accelerators, which is published by IMV, Ltd., a research company that analyzes service trends and rates manufacturers' performance on the basis of telephone interviews with customers. Last year, Varian took the top rating in a number of service categories, including overall service performance, overall satisfaction with the manufacturer, and effectiveness in resolving problems.
"Our SmartConnect solution plays a significant role in our ability to generate this kind of positive regard among customers," DuBeau said.
Varian uses Axeda software to remotely monitor, support, and service mission-critical products at more than 1,500 treatment centers worldwide.
"Smart services have a significant impact on the bottom line for businesses and manufacturers alike," said Peggy Smedley, editorial director/president, Specialty Publishing Company/M2M Magazine. "Varian has an advanced remote service solution that delivers impressive value for both Varian and its customers."
For a complete case study on SmartConnect, please visit http://www.axeda.com.
Axeda Corporation delivers on-demand remote service capabilities to
some of the world's leading manufacturing companies and large enterprises.
The award-winning Axeda ServiceLink solution helps companies, including
Abbott Laboratories, Diebold and EMC, proactively service and support
products to drive optimal uptime at the lowest possible cost. In 2006,
Axeda became the first and only remote service application provider to
receive the prestigious VeriSign(R) Security Certifica
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