Navigation Links
Varian and Axeda Win M2M Value Chain Award for Service Excellence
Date:6/26/2008

SmartConnect(TM), Varian Medical Systems' Remote Service Program, Provides

Proactive Support for Cancer Center Customers

FOXBORO, Mass., June 26 /PRNewswire/ -- Axeda, the on-demand remote service software company, and its customer, Varian Medical Systems (NYSE: VAR), have won an M2M Value Chain Award for Varian's SmartConnect(TM) remote service program. The award recognizes the most highly successful commercial applications of machine-to-machine (M2M) technology, and the solution providers that made their success possible.

Powered by Axeda(R) ServiceLink(TM) remote service software, SmartConnect enables Varian's service department to remotely monitor and service the company's cancer treatment technology, ensuring that when patients arrive at hospitals and treatment centers, the radiotherapy equipment is up and functioning properly.

SmartConnect enables secure remote access to products deployed at widely dispersed customer sites. Used to service more than 18 product lines, SmartConnect is a vital component of Varian's customer experience. It ensures that Varian can meet narrow time windows for resolving issues -- improving customer satisfaction and product availability.

Varian's team of highly trained engineers and technicians use SmartConnect to remotely resolve more than 200 U.S.-based service calls monthly, saving four hours of travel time or more for every call. Additional results from the SmartConnect program include:

-- 50% reduction in Varian's mean time to repair (MTTR)

-- 20% fewer technician dispatches worldwide

-- Increased productivity of clinicians and technicians at customer sites through immediate access to technical assistance

"One day of system downtime can cause 35 patients to miss their treatments -- a risk that no hospital or patient can afford," said Dan DuBeau, program manager, remote access and MICAP for Varian Medical Systems. "SmartConnect keeps patients' time-sensitive treatment regimens on track by ensuring that our radiotherapy systems are up and running."

Varian Medical Systems is the world's leading manufacturer of integrated cancer therapy systems. For the past two years, the company has been ranked first in the industry in overall service performance by the ServiceTrak(TM) survey report on radiation oncology accelerators, which is published by IMV, Ltd., a research company that analyzes service trends and rates manufacturers' performance on the basis of telephone interviews with customers. Last year, Varian took the top rating in a number of service categories, including overall service performance, overall satisfaction with the manufacturer, and effectiveness in resolving problems.

"Our SmartConnect solution plays a significant role in our ability to generate this kind of positive regard among customers," DuBeau said.

Varian uses Axeda software to remotely monitor, support, and service mission-critical products at more than 1,500 treatment centers worldwide.

"Smart services have a significant impact on the bottom line for businesses and manufacturers alike," said Peggy Smedley, editorial director/president, Specialty Publishing Company/M2M Magazine. "Varian has an advanced remote service solution that delivers impressive value for both Varian and its customers."

For a complete case study on SmartConnect, please visit http://www.axeda.com.

About Axeda

Axeda Corporation delivers on-demand remote service capabilities to some of the world's leading manufacturing companies and large enterprises. The award-winning Axeda ServiceLink solution helps companies, including Abbott Laboratories, Diebold and EMC, proactively service and support products to drive optimal uptime at the lowest possible cost. In 2006, Axeda became the first and only remote service application provider to receive the prestigious VeriSign(R) Security Certification. Axeda Corporation is a privately held company headquartered in Foxboro, Mass. and can be reached at http://www.axeda.com.

About Varian Medical Systems

Varian Medical Systems, Inc., of Palo Alto, California, is the world's leading manufacturer of medical devices and software for treating cancer and other medical conditions with radiotherapy, radiosurgery, proton therapy, and brachytherapy. The company supplies informatics software for managing comprehensive cancer clinics, radiotherapy centers and medical oncology practices. Varian is a premier supplier of tubes and digital detectors for X-ray imaging in medical, scientific, and industrial applications and also supplies X-ray imaging products for cargo screening and industrial inspection. Varian Medical Systems employs approximately 4,600 people who are located at manufacturing sites in North America and Europe and in its 60 sales and support offices around the world. For more information, visit http://www.varian.com.

Media Contacts:

Erin Nolan Smith Meryl Ginsberg

Director, Marketing Communications Senior Manager, Public Relations

508-718-6351 Varian Medical Systems

esmith@axeda.com 650.424.6444

meryl.ginsberg@varian.com

Dan Brennan

Corporate Ink

617-969-9192

dbrennan@corporateink.com


'/>"/>
SOURCE Axeda
Copyright©2008 PR Newswire.
All rights reserved

Related medicine news :

1. Cranberry Could Juice Up Ovarian Cancer Treatment
2. New Ovarian Cancer Drug Trial Under Way
3. Scientists demonstate link between genetic variant and effectiveness of smoking cessation meds
4. Pelvic Exams Can Help Spot Ovarian Cancer
5. Study fuels debate over whether exercise and body size influence ovarian cancer risk
6. Experimental drug boosts survival in recurrent ovarian cancer
7. New Ovarian Cancer Biomarker Research Act Introduced
8. Common Early-Warning Symptoms of Ovarian Cancer Identified in CDC/Thomson Healthcare Study
9. More Fiber, Less Fat Help Prevent Ovarian Cancer
10. Media availability: low-fat dietary pattern may lower risk of ovarian cancer
11. The Silent Killer, Ovarian Cancer on Your Cancer Today (TM)
Post Your Comments:
*Name:
*Comment:
*Email:
(Date:3/27/2017)... ... 27, 2017 , ... Buzzies parent company, The TouchPoint Solution’s CEO and co-founder, ... and UBS’ Project Entrepreneur. Mayo will present her pitch about the lifestyle wearable devices, ... second annual venture competition ignites bold ideas by providing women access to the tools, ...
(Date:3/27/2017)... ... March 27, 2017 , ... American Veterinarian™, the leading multimedia ... medicine, announces the launch of Veterinarian’s Money Digest™, a business and financial resource ... of American Veterinarian™. , “We look forward to launching Veterinarian’s Money ...
(Date:3/27/2017)... ... March 27, 2017 , ... ... products enables researchers to pursue the recent RNA methylation “gold rush” with their ... light of the newfound characteristics of N6-methyladenosine, or m6A , RNA methylation ...
(Date:3/27/2017)... (PRWEB) , ... March 27, 2017 , ... According to ... prostate cancer, including all stages, is more than 95%. Once the cancer spreads to ... less than 30%. To find out how to avoid this latter group, tune in ...
(Date:3/27/2017)... ... March 27, 2017 , ... ?Grow Healthy Vending ... the pending litigation between itself and 1800 Vending DBA Healthy You Vending. (Civil ... am thrilled to announce that we have now reached a settlement agreement regarding ...
Breaking Medicine News(10 mins):
(Date:3/27/2017)... 27, 2017  ImMAGE Biotherapeutics (OTCMKTS: IMMG), an early-stage ... early toxicology and efficacy studies. The company is harnessing ... specific protein, MAGE A, in an effort to find ... After 4 weeks of treatment in transgenic ... little toxicity in a full toxicology report of various ...
(Date:3/27/2017)... March 27, 2017  Sanderling Ventures, portfolio company, ... a division of Johnson & Johnson. Torax manufactures and ... treatment of gastro-esophageal reflux disease (GERD). The LINK ... technology and the procedure is currently available in ... Torax Medical was founded by Sanderling Ventures, Mayo ...
(Date:3/27/2017)... March 27, 2017 BioLineRx Ltd. (NASDAQ/TASE: ... announced today that AGI-134, an immunotherapy for the treatment of ... Ltd., will be featured at the upcoming American Association ... Washington, DC to be held on April 1-5, ... ...
Breaking Medicine Technology: