PALO ALTO, Calif., Oct. 26 /PRNewswire-FirstCall/ -- Varian Medical Systems' (NYSE: VAR) has been ranked first in the industry in overall service performance by the ServiceTrak(TM) 2007 survey report on radiation oncology accelerators published by IMV, Ltd., a research company that analyzes service trends in various medical technology sectors and rates manufacturers' performance on the basis of telephone interviews with customers.
Varian ranked first in 15 out of 34 of the service attributes covered by this year's survey. In addition, the company's scores exceeded the industry averages for 30 of the 34 parameters measured.
Varian took the top rating in the following service categories:
* Overall service performance
* Overall satisfaction with the manufacturer
* Effectiveness in resolving problems
* Probability of purchasing again from this manufacturer
* Availability of replacement parts
The company also scored above all competitors on these system performance parameters:
* System performance meets expectations
* Reliability of hardware
* System integration for therapy planning
* System ease of use
"We are proud of our performance on so many parameters that are vitally important to our customers," said Kolleen Kennedy, vice president of customer support services for Varian's Oncology Systems business. "Enhancing our customer support services continues to be a major thrust for us. We aim to provide unsurpassed support in every category, and it is great to have this feedback from an independent research organization to confirm that our efforts are making a difference.
ABOUT VARIAN MEDICAL SYSTEMS
Varian Medical Sy
|SOURCE Varian Medical Systems, Inc.|
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