PALO ALTO, Calif., Oct. 26 /PRNewswire-FirstCall/ -- Varian Medical Systems' (NYSE: VAR) has been ranked first in the industry in overall service performance by the ServiceTrak(TM) 2007 survey report on radiation oncology accelerators published by IMV, Ltd., a research company that analyzes service trends in various medical technology sectors and rates manufacturers' performance on the basis of telephone interviews with customers.
Varian ranked first in 15 out of 34 of the service attributes covered by this year's survey. In addition, the company's scores exceeded the industry averages for 30 of the 34 parameters measured.
Varian took the top rating in the following service categories:
* Overall service performance
* Overall satisfaction with the manufacturer
* Effectiveness in resolving problems
* Probability of purchasing again from this manufacturer
* Availability of replacement parts
The company also scored above all competitors on these system performance parameters:
* System performance meets expectations
* Reliability of hardware
* System integration for therapy planning
* System ease of use
"We are proud of our performance on so many parameters that are vitally important to our customers," said Kolleen Kennedy, vice president of customer support services for Varian's Oncology Systems business. "Enhancing our customer support services continues to be a major thrust for us. We aim to provide unsurpassed support in every category, and it is great to have this feedback from an independent research organization to confirm that our efforts are making a difference.
ABOUT VARIAN MEDICAL SYSTEMS
Varian Medical Systems, Inc., of Palo Alto, California, is the world's leading manufacturer of medical devices and software for treating cancer and other medical conditions with radiotherapy, radiosurgery, proton therapy, and brachytherapy. The company supplies informatics software for managing comprehensive cancer clinics, radiotherapy centers and medical oncology practices. Varian is a premier supplier of tubes and digital detectors for X- ray imaging in medical, scientific, and industrial applications and also supplies X-ray imaging products for cargo screening and industrial inspection. Varian Medical Systems employs approximately 4,500 people who are located at manufacturing sites in North America and Europe and approximately 60 sales and support offices around the world. For more information, visit http://www.varian.com/.
FOR INFORMATION CONTACT:
Spencer Sias, (650) 424-5782
Meryl Ginsberg, (650) 424-6444
|SOURCE Varian Medical Systems, Inc.|
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