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Vangent and Human Arc Win Business With 13 Medicare Part D Plans
Date:10/24/2007

lty and retention," said Mac Curtis, President and CEO, Vangent, Inc. "By reaching out to assist their un-deemed members, health plans are demonstrating how much they value their members and are providing an outstanding customer experience -- a leading differentiator in a competitive market."

"Human Arc's expertise is in understanding these special populations, informing them in a caring and respectful way, and then helping them preserve their healthcare benefits," said Jeffrey L. Markle, Human Arc President and Chief Operating Officer. "The outcome is a better informed, better protected plan member."

About Vangent, Inc.

With over 5,500 employees worldwide, Vangent, Inc. is a leading global provider of consulting, systems integration, human capital management and business process outsourcing services to the U.S. federal and international governments, higher education institutions and corporations. Clients include the Centers for Medicare and Medicaid Services and the U.S. Departments of Defense, Education, Health and Human Services, Justice and Labor, in addition to the Equal Employment Opportunity Commission, the U.S. Office of Personnel Management, and many Fortune 500 companies.

Vangent's Health Solutions practice has more than 20 years' experience managing award-winning customer interaction management contact centers for federal agencies, the commercial healthcare market, as well as state and local governments, both domestic and international. It has a proven track record of successfully designing, building, implementing and operating customer service centers, web-based self-services, and underlying information technologies such as data warehousing in a variety of federal and commercial healthcare settings.

Vangent was named a "Major North American Outsourcing Provider" by Gartner, Inc. in its 2007 CRM Vendor Guide, reaffirming Vangent's prominence as a leading provider of customer service and support on behalf of government and com
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SOURCE Vangent, Inc.
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