High-touch, high-tech service helps Medicare beneficiaries avoid loss of
low income subsidy to pay for prescription medications
ARLINGTON, Va., Oct. 24 /PRNewswire/ -- Vangent, Inc., a leading provider of healthcare technology services, and Human Arc (Cleveland, OH), a leading expert in governmental healthcare programs and member eligibility, today announced 13 prominent Medicare Part D plan sponsors retained their services to redeem members who recently received letters from the Centers for Medicare & Medicaid Services (CMS) stating that they will lose their low income subsidies (LIS) for 2008 unless they re-apply for the benefit.
In its September 6, 2007 memo, CMS indicated that it expects plan sponsors to reach out to their members who are losing their LIS deemed status and provide assistance to members with completing the LIS application. The LIS is a government assistance program available to Medicare beneficiaries with income below specified limits. This year, approximately 500,000 Medicare beneficiaries did not automatically retain the benefit and must reapply.
Vangent's comprehensive informis(TM) member interaction management solution will provide contact management to complement Human Arc's proven Part D Solutions(SM) LIS outreach, member screening and enrollment assistance expertise. Together, Vangent and Human Arc will:
-- Contact and qualify undeemed members in an expeditious manner
-- Ensure the LIS application is completed correctly and submitted in its
-- Electronically submit the application directly to the Social Security
Administration for processing
The informis(TM) approach provides the basis for a continuing member management and retention program which will ensure that Plans protect their "membership" investment and enhance the member experience.
"Not only does this service help those beneficiaries in need, it is also an important service for loyalty and retention," said Mac Curtis, President and CEO, Vangent, Inc. "By reaching out to assist their un-deemed members, health plans are demonstrating how much they value their members and are providing an outstanding customer experience -- a leading differentiator in a competitive market."
"Human Arc's expertise is in understanding these special populations, informing them in a caring and respectful way, and then helping them preserve their healthcare benefits," said Jeffrey L. Markle, Human Arc President and Chief Operating Officer. "The outcome is a better informed, better protected plan member."
About Vangent, Inc.
With over 5,500 employees worldwide, Vangent, Inc. is a leading global provider of consulting, systems integration, human capital management and business process outsourcing services to the U.S. federal and international governments, higher education institutions and corporations. Clients include the Centers for Medicare and Medicaid Services and the U.S. Departments of Defense, Education, Health and Human Services, Justice and Labor, in addition to the Equal Employment Opportunity Commission, the U.S. Office of Personnel Management, and many Fortune 500 companies.
Vangent's Health Solutions practice has more than 20 years' experience managing award-winning customer interaction management contact centers for federal agencies, the commercial healthcare market, as well as state and local governments, both domestic and international. It has a proven track record of successfully designing, building, implementing and operating customer service centers, web-based self-services, and underlying information technologies such as data warehousing in a variety of federal and commercial healthcare settings.
Vangent was named a "Major North American Outsourcing Provider" by Gartner, Inc. in its 2007 CRM Vendor Guide, reaffirming Vangent's prominence as a leading provider of customer service and support on behalf of government and commercial clients.
About Human Arc
Established in 1984, Human Arc employs hundreds of professionals across many states to deliver innovative revenue enhancement solutions to health plans, including specialized PremiumAssist(SM) Dual Eligibility and Part D Solutions(SM) Services to Medicare Advantage, prescription drug and special needs health plans, as well as Best Benefits(SM) Supplemental Security Income enrollment assistance to qualified Medicaid managed plan members.
The firm also serves hospitals, medical centers and other healthcare providers with its Eligibility Enrollment Service(SM), Disproportionate Share Services(SM), Receivables Management Services(SM), Denial Management Solutions(SM) and Claims Management Service(SM).
One of its area's fastest growing privately held companies, Human Arc helps clients optimize their fiscal health in the marketplace while improving healthcare access.
Human Arc has helped hundreds of thousands of people over the last 23 years. The company has set for itself the goal to make a difference in the lives of over a million people per year by 2010.
For more information on Human Arc, visit http://www.humanarc.com.
This press release contains forward-looking statements. Forward-looking statements are those that do not relate solely to historical fact. They include, but are not limited to, any statement that may predict, forecast, indicate or imply future results, performance, achievements or events. Words such as, but not limited to, "believe," "expect," "anticipate," "estimate," "intend," "plan," "targets," "projects," "likely," "will," "would," "could" and similar expressions or phrases identify forward-looking statements. All forward-looking statements involve risks and uncertainties. The occurrence of the events described, and the achievement of the expected results, depend on many events, some or all of which are not predictable or within our control. In light of these risks and uncertainties, expected results or other anticipated events or circumstances discussed in this press release might not occur. We undertake no obligation, and specifically decline any obligation, to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
|SOURCE Vangent, Inc.|
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