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VIVA Transcription Engages Satrix Solutions to Develop Customer Feedback Programs
Date:1/20/2010

SANTA CRUZ, Calif., Jan. 20 /PRNewswire/ -- VIVA Transcription, a leading provider in medical transcription services, announced that it has engaged Satrix Solutions to develop and manage formal customer feedback programs to further strengthen the relationships VIVA has with its customers.

"Understanding our customers' preferences and perceptions has always been a priority for VIVA," stated Manuel Prado, CEO.  "Having Satrix Solutions establish a more systematic approach to collecting candid, unfiltered feedback will allow VIVA to continue to remain in tune with the evolving needs of our clients.  The insight gathered will also help drive feature / functionality enhancements so VIVA can continue to offer industry-leading medical transcription applications in a rapidly changing industry."

"VIVA's proactive approach in gauging customer sentiment is clear evidence of the company's customer focus," added Evan Klein, President of Satrix Solutions.  "VIVA recognizes that successful companies frequently leverage input from customers and prospects to guide development efforts.  Comp
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